รีวิว (408)

การให้คะแนนโดยรวม
4
จำนวนต่อระดับคะแนน
  • 71% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 2% ของการให้คะแนนคือ 3 ดาว
  • 3% ของการให้คะแนนคือ 2 ดาว
  • 18% ของการให้คะแนนคือ 1 ดาว
11 สิงหาคม 2022

Route made the integration to our Shopify store as seamless as can be. We noticed an immediate insight into our customer behavior where they are quick to maintain the Route insurance in the cart and throughout checkout. We greatly appreciate all of Route's help in providing additional options to help our customers feel secure with their purchase.

CAMI NYC
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ประมาณ 2 เดือน ในการใช้แอป
RouteApp LLC ตอบแล้ว 11 สิงหาคม 2022

Hi there,

Thank you for taking the time to send in your feedback, this is great news! I am so glad our team was able to make this integration seamless for you and your customers. We are here to help every step of the way!

If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

All the best,
Leea, Customer Service

31 กรกฎาคม 2020

App was great at the beginning as it solves the issue of items being stolen or lost and doesn't cost you anything. However it has become more and more difficult for customers to file claims or even get a response so I reached out for a customer... and waited... and waited... 8 days later they closed the request.... without responding to it!!!! Will be deleting the app and offering my customers shipping insurance a different way from now on.

Route made over $5,000 through my customers over the last 6 months (on top of anything they had to reimburse) but today I deleted the app. Guess 10k a year isn't important enough for them to answer their emails.

Blaze DVDs
สหรัฐอเมริกา
มากกว่า 1 ปี ในการใช้แอป
แก้ไขเมื่อ 20 กันยายน 2023

They were once great. But their customer service changed drastically and not for the better. A change in their code messed up our checkout and our customers could not check out. We dont know how much money in sales we lost due to this. Our guess is between $3000-$5000 in lost sales. I tried to get my account manager to meet with me to talk about my account and strategy but he refused and kept sending me to the automated system. In the past my account manager was amazing and made me feel so supported. In the end he stopped responding to my email and the thread was left unfinished. I was sad to leave an App I once loved so much. But if it isn't servicing your business, as a business owner, you have to move on. I have found a much better solution in another app.

Warrior Within Designs
สหรัฐอเมริกา
มากกว่า 1 ปี ในการใช้แอป
RouteApp LLC ตอบแล้ว 26 กันยายน 2022

Hi there,

Thank you so much for your review! We are so glad to hear this.

If you had any additional feedback or questions, you are more than welcome to contact us at https://help.route.com/hc/en-us, and we will be there to help!

All the best,
Leea, Customer Service

แก้ไขเมื่อ 16 กุมภาพันธ์ 2022

Historically, we have been a fan of Route shipping. Now, downgrading the review a neutral rating. They have helped replace many lost and stolen packages for our customers. However, recently they rubbed us the wrong way. During the pandemic, we were asked by our local PO to use the self-service kiosk to speed up the mainline as we only needed a scan since we handle packaging and postage at our facility. Knowing the SSK scan was recorded differently we reached out to Route for clarification as their website did not list the SSK type scan and they responded below. "We accept any tracking update regardless of where/how it was scanned. If there is an update to the tracking, we are happy to accept it as truth." https://help.route.com/hc/en-us/articles/360020320273-Why-is-my-order-stuck-in-transit-or-pre-shipment- After experiencing a lost package with a scan from the SSK they denied the claim and after further discussion with their support, they doubled down and would not cover the lost packages scanned using the SSK. They treat the SSK scan differently than a scan from the front desk. For the SSK to be covered they require an extra tracking update after the SSK scan for it to be covered if lost which is not the case if you scan a package at the front desk. They say they will update the website to clarify how the SSK scans are handled so future customers are aware of this. Time will tell if they do as they say they will. We do not recommend scanning packages at the SSK if you use Route as the SSK scans are held to a higher standard.

Killzone Flashlights
สหรัฐอเมริกา
มากกว่า 3 ปี ในการใช้แอป
9 มิถุนายน 2021

It was great when they started, but it quickly became a scam. Route provides an inferior service than we provide our customers. Our SLAs for customer service responses are much faster, whereas Route will take over a week to answer a legitimate customer claim. Ultimately, they've been making money off our website and offering a poor insurance solution to our customers. In the process, we lost money and our reputation got harmed. Their customer service (that was amazing before) could only shrug and apologize. The app works technically well... but the service they provide is really subpar.

No B.S. Skin Care
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มากกว่า 1 ปี ในการใช้แอป
RouteApp LLC ตอบแล้ว 15 มิถุนายน 2021

Hi there,

Thank you for sharing this feedback. At Route, we pride ourselves on offering world-class customer service, and we’re so sorry to hear your experience fell short of expectations. We’d be happy to look into your situation and answer questions about the process.

First, we want to apologize for any delay in response to your customers. The Route team works hard to respond to every claim in a timely manner, and we understand the impact a delayed response has on the customer experience. We apologize for any delays that may have happened. We know this doesn’t always make for a great experience for customers.

Second, we understand the importance of the post-purchase experience and the impact it has on your reputation and revenue. Package protection should be a good, easy experience for you and your customers, which is why we're happy to assist further if you feel any claims have been wrongfully denied. Please reach out to merchantsupport@route.com with claims you'd like us to revisit, and we'd be more than happy to double check issues. Our team has been notified and we'll be on the lookout! Our goal is to always do right by merchants and their customers, so if mistakes were made, we'll catch them.

Feel free to reach out with any other questions as well. We’d love to help however we can.

All the best,

Bianca, Customer Service

25 ตุลาคม 2022

So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!

VGoodiEZ
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ประมาณ 2 เดือน ในการใช้แอป
RouteApp LLC ตอบแล้ว 26 ตุลาคม 2022

Hi there,

Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.

Have a wonderful day,
Leea, Customer Service

10 มีนาคม 2023

Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!

Divi Official LLC
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ประมาณ 2 เดือน ในการใช้แอป
RouteApp LLC ตอบแล้ว 16 มีนาคม 2023

Hi there!

Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you!

Should you run into any questions, or like to give further feedback, please visit our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to assist.

Take care,
Leea, Customer Service

23 มิถุนายน 2020

App is pretty good idea offering shipping insurance for customers. Team is ok to sub par at responding in timely manner. Wish it had more settings like add insurance to suspect customers in post or require insurance for international customers. Hopefully they will improve.

www.ultrapoi.com
สหรัฐอเมริกา
มากกว่า 3 ปี ในการใช้แอป
2 กันยายน 2021

"We have been customers for over 18 months and when we have had claims, the process was extremely smooth. I do really enjoy the Route newsletter and take the time weekly to read the content - one of the few that I do."

PK Beans
แคนาดา
มากกว่า 2 ปี ในการใช้แอป
RouteApp LLC ตอบแล้ว 10 กันยายน 2021

Hello there,

Thank you for taking the time to write this great review. We're happy to hear you have had a good experience using Route! We appreciate your engagement with our Newsletter and are thrilled you enjoy the content.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

23 มิถุนายน 2020

Route is a very well built app that integrates well with our Shopify store. Route's team was very helpful in working through any bugs during implementation. We have a lot of customers checking out with it so it seems to be providing quite a bit of value for our customers.

NOMATIC
สหรัฐอเมริกา
มากกว่า 2 ปี ในการใช้แอป