評價 (417)

整體評分
4
各級評分數量
  • 71% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 18% 的評分為 1 顆星
2020年6月23日

I enjoy the effortless ability to provide my customers insurance on their packages without a hassle!

CribNCaboodle Creations
美國
使用應用程式 9個月
2021年3月30日

So far, this is great. Most of our customers are using Route. Working with the Route team has been easy and seamless. The platform is very easy to navigate as well.

KORELIMITED
美國
使用應用程式 9個月
RouteApp LLC 已回覆 2021年4月5日

Hi there,

We are so happy to hear that your customers are adding Route, that our team has been easy and seamless to work with, and that the platform has been easy to navigate!

We feel very lucky to work with your team and protect your one-of-a-kind mission and products.

Should you run into any future questions, feel free to reach out to us at: https://help.route.com/hc/en-us and we'd be happy to help however we can!

Hope you had an amazing weekend,

Jordan, Customer Service

2020年6月25日

Awesome concept and so easy for our customers to use. We have international shipments and it just eases their mind. Sooo easy to get it connected to our store. Thanks! Clarissa

C2CleanBeauty.com
美國
使用應用程式 9個月
2021年7月22日

The best part of it is peace of mind, no longer worrying about having to cover the cost of lost and damaged packages. Admittedly, we have not had any claims in quite a while but, when we did, the experience was good and the account executive streamlined the claims and overrode a rejection.

HNINA Gourmet
美國
使用應用程式 8個月
RouteApp LLC 已回覆 2021年7月23日

Hello,

Thank you for writing this wonderful review! We're happy thrilled to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a great day,
Bianca, Customer Service

編輯時間:2019年5月28日

This app is great, and a no brainer for any retailer. Any opportunity to offer the customer more protection on their order for no cost to the merchant is great. Amazing support staff and simple integration completed by Route

TEAMLTD Shop
加拿大
使用應用程式 8個月
2021年11月24日

Route provides an excellent support and assurance to our customers that their packages will arrive safe and sound! Almost every customer chooses Route as their gurantee that the parcel will reach them secured.

Florida Mutineers
美國
使用應用程式 8個月
RouteApp LLC 已回覆 2021年12月6日

Hello there,

Thank you for this wonderful review. We are happy to hear you have had a positive experience using Route. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

2020年12月3日

Route has been great to work with. From their customer service team, to their product, it's been awesome for my store. It's helped me increase conversions and help my customers feel safe when ordering through our store. I'd recommend Route to any store!

norm.
美國
使用應用程式 8個月
RouteApp LLC 已回覆 2020年12月9日

Good evening,

We are so glad to hear you’ve had great experiences with both our customer service and product teams! We truly enjoy working with you and your team and feel fortunate for the opportunity.

Should any questions or concerns arise in the future, please reach out to us at merchantsupport@route.com and we’ll get you taken care of as soon as possible.

Warm regards,

Jordan, Customer Support

2020年6月24日

Route is an amazing company. They have great customer support, with us and our customers. We don't ever have to lose money if our customers have shipping issues. It is just one last thing we have to worry about. The best part is that it is free. As a merchant, we don't pay any fees. I highly recommend this company to anyone that has an eCommerce business.

LAKI ACTIVE
美國
使用應用程式 8個月
2022年8月4日

We LOVE Route, and so do our customers. It helps us keep track of packages even better than we used to and its easy to explain to customers why they want it and why we want them to have it. Not only does it resolve our shipping troubles in a more efficient way, but much faster than what we can do by ourselves. It is quite a lifesaver for our business and we recommend EVERY business gets Route!

GOLFCARTSTUFF.COM™
美國
使用應用程式 8個月
RouteApp LLC 已回覆 2022年8月4日

Hi there!

Thank you so much for taking the time to comment on these amazing experiences. We are so glad to hear it has been going smoothly!

If you would like to submit any other feedback or have other questions, please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

All the best,
Leea, Customer Service

2020年6月23日

Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.

The Humming Arrow Boutique
美國
使用應用程式 8個月