Route: Post‑Purchase Platform

We've been using Route for a couple months now and it has been a great experience! Set-up is extremely easy and their team is friendly and easy to work with. This app is free for merchants but allows you to provide third-party shipping insurance to your customers where they pay a minimal fee. Many many of our customers started choosing it at checkout immediately. They've already helped a few of our customers who had lost/stolen packages either get a replacement or a refund for their order. They completely take care of it and will just repurchase from your website for the customer if they desire a replacement.

I would recommend using this, you won't regret it!

I've had almost 50% of my store's orders use this service since I installed it. I received an order with Route Shipping Insurance only hours after it went live on my site!

Zoram, is the best customer service support at Route. Very responsive and follow up on your issue until it solves. Highly Recommend the app!

Simple setup and immediate results! Fantastic way to increase conversion rates and elevate our customer service offerings. A win - win.

We have been using Route for almost two years now and have experienced nothing but top of the line support from their team members! We recently merged to a new system and although there were a few hiccups, Justin Boyce and Adam Casper did everything they could to resolve any issues in a timely manner and they always make us feel like a top priority. They repeatedly come to us with solutions should any problems arise and always have a positive attitude! All in all, 10/10 experience.

Route is a good service to use as it takes care of a lot of the issues we simply do not have time to deal with. They work very quick and easy so far we have had nothing but good things to say about the app. They are the solution we have been looking for .

Great CSM follow-up, questions are answered quickly, merchant portal is clear and easy to use. The help center has all the essential resources to assist with customers' questions.

Our account rep is incredibly helpful and responsive when we have questions about a claim, which lifts a lot of my stress. I don't know what I would do without Route.

My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.

Route has been great. Our success manager Robert has been there at every step to help, and our customers have been taken care of quickly when shipping services fall short.