評價 (408)

整體評分
4
各級評分數量
  • 71% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 18% 的評分為 1 顆星
2020年5月18日

This has seriously been a game changer when it comes to providing the best experience for our businesses. It's free for us to have it on our site and the tracking app is incredible for our customers (also free). We manage several sites and we have had dozens of customers specifically mention how great it was working with Route, so I'm not sure where these other reviews are coming from.

I was reading some of the reviews - Route has been delayed slightly the past few weeks due to COVID-19 (so have we) but they messaged me proactively letting me know at the start of the month. Just got a notification from them that they're back to usual resolve times this week. If you're on the fence, try it. You won't be disappointed.

Clocking in for the Community
美國
使用應用程式 大約1個月
編輯時間:2019年5月28日

It has helped customers feel more secure when ordering knowing their order is covered if lost/stolen

Legends
美國
使用應用程式 大約1個月
2019年4月2日

This app is a no brainer for brands that care about their customers. Install was easy. We have seen the majority of our customers add Route Insurance to their carts. Route solves a real problem for us. USPS has inconsistent deliveries at times, packages get stolen, and a host of other issues which are out of our control, yet, impact our ability to delight customers.

We love Route for solving this issue. You should too.

Freedom Rave Wear
美國
使用應用程式 大約1個月
2021年8月18日

The integration process was easy, and our Reps, Easton and Karlee are super knowledgeable and very quick to respond. We are early in the adoption process however Route has already deflected several issues from our Consumer Affairs team. I expect this number will only grow from here!

Perfect Snacks
美國
使用應用程式 大約1個月
RouteApp LLC 已回覆 2021年8月23日

Hello,

Thanks for taking the time to write this kind review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer service and we are pleased your account managers have been helpful.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,
Bianca, Customer Service

2020年11月2日

It's a good idea and I guess it gives customers confidence. Although I'm not sure how the claim process works since my customers didn't have to make a claim. My problem with Route is that they claim that the service is free, while it's not. The way it works is the customer adds to cart "Route package protection" as an insurance and basically adds that cost to the order. Then, Route charges me for that same cost, the merchant is just the middle man, in theory. But in reality, they don't take into account fees associated with the sale (shopify fee, paypal fee etc...). Which is a few cents per order. It might not seem a lot for 1 order but on thousands of orders it starts to add up. Moreover, it's not free as they advertise it, and they know it. When confronting support about it they tried to circumvent the problem saying it's "paypal's fault, contact paypal, it's your store's fault etc..." But it's not, it's the way the app works. At one point after all the evidence I brought and when they couldn't deny anymore, they just stopped responding, I deleted the app. The concept is good, but shady practices and poor customer service doesn't make me want to continue with them. Moreover after reading the last reviews, I'm happy I don't have to deal with them anymore. You shouldn't either.

Shining-Gifts
美國
使用應用程式 大約1個月
RouteApp LLC 已回覆 2020年11月20日

Hi there,

Thank you for your invaluable feedback. My sincerest apologies for any frustration caused - I would feel very similarly.

In regards to the claims process, customers can report issues on any lost, stolen, or damaged Route-protected packages by following the link in their Route confirmation email or through the Route app. Step-by-step reporting instructions for your customers can be found here: https://help.route.com/hc/en-us/articles/360020319513-How-to-report-an-issue. If you ever need to file on behalf of your customers, please see this article: https://help.route.com/hc/en-us/articles/360020506834-Report-Issues-for-Customers.

In accordance with our policies, Route Package Protection is free for merchants and is available for purchase to customers on the cart page. However, please note that if you use any 3rd party platforms such as Shopify or PayPal, they may incur their own separate fees.

I hope this helps clarify your concerns. If you have received any questionable charges from us, or have any additional questions, please contact our merchantsupport@route.com as we’d love to assist and look into that further. I have flagged your feedback to our team who will be on the lookout for any future questions.

Regards,

Jordan, Customer Support

編輯時間:2021年12月9日

Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.

WISH ME LUCK
美國
使用應用程式 30天
RouteApp LLC 已回覆 2021年12月16日

Hello,

Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, Customer Service

2019年7月3日

App installation was easy. Customers seem comfortable paying the small additional fee and the first customer claim was dealt with quickly and effectively. I would love to see it added as a service fee or shipping fee instead of an additional item in the cart, but that seems to be a Shopify restriction that they are working through.
Overall, a very worthwhile app.

RBX Active
美國
使用應用程式 30天
2021年12月6日

Route was incredibly easy to set up in our store. We have already used Route for 3 of our customer's who had issues with the delivery of their packages with no issue! At first I thought it was too good to be true but their service is completely free and every store should use Route to minimize customer shipping issues.

Secret Nail Affair
美國
使用應用程式 26天
RouteApp LLC 已回覆 2021年12月16日

Hello!

Thank you for taking the time to write this kind review! We strive to give world-class customer service and we are happy we are hitting your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

2021年8月11日

Started off great, app was working well. Then our checkout started crashing on mobile, this continued to happen and our abandoned cart rate skyrocketed. Even after we deleted the code and the app, the route text stayed on our checkout, we have lost thousands of $ in sales due to this app. They have said they will fix the issue but never do, then they asked us to reinstall the app, and it started affecting the checkout again, such a joke, no compensation just excuses.

thetoespacer
加拿大
使用應用程式 21天
2020年7月29日

Great idea, but the execution is not smooth enough. Having a separate email to the client is clunky, needs to be integrated into the Shipping Confirmation Email within Shopify. We still field all the emails/questions from clients regarding their shipment. No benefit gained with this product installed.
I've also reached out to support and not heard anything back for over 48 hours. That response time is ridiculous for a company in this space as I can only assume our customers will also experience delays when they engage Route.

Coconu
美國
使用應用程式 20天