評論 (420)

整體評分
3.8
各級評分數量
  • 70% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 19% 的評分為 1 顆星
2021年2月3日

Terrible app. I have barely had this app for a month and it is terrible. I received several emails to update my billing (which does not even make sense as there have been NO changes with my billing), I try to login in to see what the issue is and I get an error stating there is no account associated with my email. HUH? HOW? I went through my list of emails and nothing. I send in a support request ...

Peachy Pup Co
美國
使用應用程式 大約1個月
RouteApp LLC 已回覆 2021年2月5日

Hi there,

Thanks so much for your candid feedback. We're always looking to improve our merchant experience, so we greatly appreciate you relaying this info over to us.

We're ...

2021年5月11日

We finally got a lovely person (Katie) to provide us some support and help regarding the appin the end. But by that point there had just been too many issues to make it worthwhile. First, setup is not easy or smooth. Secondly, they modified some things in our checkout process that we didn't want and we had to have them resolve it. Next, we see clients adding it (or having it default and them not ...

DopeBoo
美國
使用應用程式 3個月
RouteApp LLC 已回覆 2021年5月21日

Hi there,

Thank you for relaying your experience. We’re so happy to hear that our wonderful CSM, Katie, was able to provide help and clarity in the end . We do apologize, ...

2020年11月2日

It's a good idea and I guess it gives customers confidence. Although I'm not sure how the claim process works since my customers didn't have to make a claim. My problem with Route is that they claim that the service is free, while it's not. The way it works is the customer adds to cart "Route package protection" as an insurance and basically adds that cost to the order. Then, Route charges me for ...

Shining-Gifts
美國
使用應用程式 大約1個月
RouteApp LLC 已回覆 2020年11月20日

Hi there,

Thank you for your invaluable feedback. My sincerest apologies for any frustration caused - I would feel very similarly.

In regards to the claims process, customers ...

2019年11月5日

A company that will pay for all your customers' lost, stolen and damaged packages at no cost to you? If it sounds too good to be true, it might be. Over six weeks, Route paid five claims for lost and stolen packages. But our first damage claim—and more importantly, the company's handling of it—caused us to deactivate the app.

We sell luxury baby gear, so the safety and integrity of our products ...

Strolleria
美國
使用應用程式 2個月
編輯時間:2023年6月13日

UPDATE- Aubri from Route reached out and fixed the issue. Works now.

Does not work. Worked for the first month and now the route check box doesn't even appear. Tried various settings and nothing seems to work.

LEDs 2 RAVE 4
美國
使用應用程式 大約2個月
RouteApp LLC 已回覆 2023年6月20日

Hi there, thank you for updating your review and bringing the issue to our attention. We apologize for the inconvenience you experienced initially and we're so glad to hear ...

2020年8月8日

We have used this app for about one month and maybe 800 customers have purchased it. The process for the customer to request a replacement and reorder is not easy like their sales team have suggested. A customer will almost always get frustrated and require support from the brand.

Maybe 20 customers have requested a claim and as of now only one has been approved. We have had to mitigate for these ...

SUVA Beauty
加拿大
使用應用程式 2個月
2021年8月11日

Started off great, app was working well. Then our checkout started crashing on mobile, this continued to happen and our abandoned cart rate skyrocketed. Even after we deleted the code and the app, the route text stayed on our checkout, we have lost thousands of $ in sales due to this app. They have said they will fix the issue but never do, then they asked us to reinstall the app, and it started ...

thetoespacer
加拿大
使用應用程式 21天
2020年7月29日

Great idea, but the execution is not smooth enough. Having a separate email to the client is clunky, needs to be integrated into the Shipping Confirmation Email within Shopify. We still field all the emails/questions from clients regarding their shipment. No benefit gained with this product installed.
I've also reached out to support and not heard anything back for over 48 hours. That response ...

Coconu
美國
使用應用程式 20天
編輯時間:2020年8月12日

The process getting setup was not great.

The pricing was off from what we were charged. The first clams were denied. The claim process was not easy at all for us. Customers complained a lot about there setup.

Overall experience was horrible and I would love my money back!!

Your Oil Tools
美國
使用應用程式 19天
2020年5月6日

If you care about your customers' experience like we do, you would stay away from this service. They are great in sales but they don't offer any technical support or customer service. Many customers have been adding the insurance to their purchase which was ok, however claims which have been made by our customers have been left unanswered (almost a week now) with no sign of them getting answered. ...

Shiny Leaf
美國
使用應用程式 17天