評論 (420)

整體評分
3.8
各級評分數量
  • 70% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 19% 的評分為 1 顆星
編輯時間:2020年12月23日

I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.

American Teething Supply
美國
使用應用程式 4年多
RouteApp LLC 已回覆 2021年1月4日

Hi there,

Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to ...

2020年6月25日

This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.

Sultry Slay Boutique
美國
使用應用程式 4年多
2021年12月9日

The app is a convenient solution for carrier mishaps which saves us and our customers time and money.

Off The Grid Surplus
美國
使用應用程式 4年多
RouteApp LLC 已回覆 2021年12月22日

Hi there,

Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to ...

2019年12月17日

Trust me, if you were looking for shipping insurance, you want Route.
With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the ...

Canoe Club
美國
使用應用程式 4年多
2020年6月23日

First, the customer service is amazing! Quick response and very awesome to work with.
Second, this app has helped our customers who have had their packages stolen or damage in transit. We are able to send a replacement quickly once we file a claim. It is reassuring to our customers that they can receive a costly item without worry.

The Caviar Co.
美國
使用應用程式 4年多
2019年8月21日

Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.

Nanoleaf Shop USA
加拿大
使用應用程式 大約4年
2021年10月11日

Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I ...

Kona Natural Soap Company
美國
使用應用程式 大約4年
RouteApp LLC 已回覆 2021年10月28日

Hello there,

Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we ...

2023年6月1日

quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!

Boyish Jeans - LGA Ethics
加拿大
使用應用程式 大約4年
RouteApp LLC 已回覆 2023年6月7日

Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're ...

2020年6月23日

Absolutely amazing! Route has saved me T H O U S A N D S! I couldn’t be operating this small shop without route!

Lookin' Sharp Sublimations
美國
使用應用程式 大約4年
編輯時間:2020年6月24日

Due to the known ongoing delays with couriers impacted being by covid-19, one of our customers had unfortunately been waiting for a long amount of time to receive their parcel which appeared to be lost in transit.

We then raised our first claim request with Route on the Dashboard area and waited for an update. We didn't receive an email or notification so we kept checking each day and later found ...

WickyDeez
美國
使用應用程式 大約4年