Route: Post‑Purchase Platform , 406 則評價
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The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
We have been using Route since February, and it has made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!
Hi there, thank you for your review! We're so glad that partnering with Route has been a great experience for you and your customers. Your satisfaction is our priority! We appreciate your positive feedback regarding our CSM, Annabelle, and our customer support team. We look forward to providing great experiences for you and your customers.
Have a fantastic day!
Skylar, Customer Support
I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.
Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!
Best,
Leea, Customer Service
Highly recomend, great add on for your customers. Akshara from Route is a pleasure to work with :)
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with one of our fantastic Account Executives, Akshara.
If you would like to submit any other feedback or have other questions please feel free to utilize our Help Center here: https://help.route.com/hc/en-us.
Have a great day,
Skylar, Customer Service
Route has been great. Our success manager Robert has been there at every step to help, and our customers have been taken care of quickly when shipping services fall short.
Hi there, thank you for the great review! We're so glad that you've enjoyed working with one of our amazing CSM's, and we're excited to assist your customers. Your satisfaction means a lot to us!
Thanks,
Skylar, Customer Service
This app surprised me. It has indeed increased customer confidence. Items on my shop have a high ticket and this app helps my customers feel at ease. Initially had some issues with getting this app functional on my site. Route support got it squared away for us! Ahseante is the best CSM around! Whenever we reach out for assistance we typically our questions answered either same day or the very next day. Defintley reccommend getting Route Shipping Insurence, save yourself and your customers the hassle!
Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.
The Route team is GREAT to work with! My customers love this service! Definitely worth having this added on to any online store!
Route gives our customers reassurance that if anything was to happen to their order they will be taken care of. Their rates are affordable and their claims process is quick and seamless.
Thank you so much! We are so happy to help, and are so glad you appreciate Route!
This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.