評論 (420)

整體評分
3.8
各級評分數量
  • 70% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 19% 的評分為 1 顆星
2019年8月21日

Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.

Nanoleaf Shop USA
加拿大
使用應用程式 大約4年
2021年10月11日

Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I ...

Kona Natural Soap Company
美國
使用應用程式 大約4年
RouteApp LLC 已回覆 2021年10月28日

Hello there,

Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we ...

2023年6月1日

quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!

Boyish Jeans - LGA Ethics
加拿大
使用應用程式 大約4年
RouteApp LLC 已回覆 2023年6月7日

Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're ...

2020年6月23日

Absolutely amazing! Route has saved me T H O U S A N D S! I couldn’t be operating this small shop without route!

Lookin' Sharp Sublimations
美國
使用應用程式 大約4年
編輯時間:2020年6月24日

Due to the known ongoing delays with couriers impacted being by covid-19, one of our customers had unfortunately been waiting for a long amount of time to receive their parcel which appeared to be lost in transit.

We then raised our first claim request with Route on the Dashboard area and waited for an update. We didn't receive an email or notification so we kept checking each day and later found ...

WickyDeez
美國
使用應用程式 大約4年
2020年6月23日

Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.

Lisa Robin
美國
使用應用程式 接近4年
編輯時間:2019年5月29日

I've heard good reviews about this app so wanted to download it to my store. There was a glitch downloading and getting my account set up. I contacted Route and they walked me through it. Very helpful and great customer service!

Blue Haven Holistics
美國
使用應用程式 接近4年
編輯時間:2021年8月19日

Been with Route for over a year now and it still amazes me! I am thankful to have this relationship, for all the help it provides to our customers, which ultimately helps our company. From day 1 Route began resolving customer issues. They continue to adapt to our business and the technological needs of our market/customers/regulation etc. We also have the Best Customer Success Manager (Makaylen) ...

Eightvape
美國
使用應用程式 接近4年
RouteApp LLC 已回覆 2021年8月23日

Hello,

Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Here at Route, we pride ourselves on offering world- ...

2023年11月15日

Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.

South Bay Board Co.
美國
使用應用程式 3年多
RouteApp LLC 已回覆 2023年11月28日

Hi there,

Thank you for your feedback! We're so glad to hear that partnering with Route has saved you time and hassle when dealing with shipping issues, and that you've ...

2020年3月20日

This app and service has been an amazing tool for both my clients and boutique. They have helped take the anxiety away from carrier issues away and know that Route will be there to step in if needed. The insurance is affordable for the customer and the customer service is responsive and claim process is easy to use. Highly recommend!

Addy & Ry Boutique
美國
使用應用程式 3年多