評價 (408)

整體評分
4
各級評分數量
  • 71% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 18% 的評分為 1 顆星
2020年6月26日

This app is amazing! It gives my customers a peace of mind when ordering from my shop since they're able to purchase affordable insurance. It is SO easy to use!

hi,aria
美國
使用應用程式 3年多
2020年6月25日

Since the moment I started using Route Shipping Insurance I was happy for my customers as its the best option for them. in addition, we have peace of mind as a business because we know we are offering a star class service to all our customers worldwide. Once you add this app to your shop you will be in great hands!

ILLARIY
澳洲
使用應用程式 3年多
2022年3月21日

Route was incredibly helpful with getting our reimbursements paid out correctly. We had made a mistake linking our bank account, reimbursements had to be retroactively calculated a whole year back. Our customer success rep was incredibly responsive and totally on top of it. Turned a head-ache of a situation into a very positive one!

&Collar
美國
使用應用程式 3年多
RouteApp LLC 已回覆 2022年3月25日

Hello there,

Thank you for taking the time to write this kind review. We're happy your success manager has been helpful in figuring out your reimbursements. https://routeapphelp.zendesk.com/agent/tickets/1352330

Best,
Bianca, customer service

2021年3月18日

Great service. Adoption rate among customers has been very low. But we love the service so much we are considering changing our model so that we pay for route coverage on all orders rather than leaving that decision up to our customers. The integration with Shopify is great. Looks professional and i believe is easy for customers to use. The Route triggered post sale communication with customers is perfect and on point re: letting them know how to use the Route coverage/file a claim.

The Christmas Light Emporium
美國
使用應用程式 大約3年
RouteApp LLC 已回覆 2021年3月23日

Good morning,

Thanks for your wonderful review! We are so happy to hear that you've loved the service so much that you're considering moving to our full-coverage model.

We are also glad that the seamless Shopify integration, professional aesthetic, peace of mind, and thorough communication Route brings have all benefited you, your business, and your customers.

We feel so lucky to partner with you and protect your products. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to help.

Hope you're having a great week,

Jordan, Customer Service

2020年12月3日

Route has been great to work with! Installation of the toggle switch on my checkout page was super fast and easy. They even coordinated with my fulfillment center to make sure that the skus were set up correctly with their system. Super great service! It makes my customers AND me really happy when we don't have to lose money on lost shipments.

Poppyseed Play
美國
使用應用程式 大約3年
RouteApp LLC 已回覆 2020年12月9日

Hi there,

Thanks for your wonderful review! We’re happy to hear that you’ve been enjoying Route and working with our team to get everything set up correctly and smoothly. We feel very fortunate to have you onboard with us!

If you should run into any future questions or issues, please feel free to reach out to merchantsupport@route.com and we’ll be glad to assist.

All the best,

Jordan, Customer Service

2020年6月23日

The Route team is great to work with and our customers find this service valuable. We sell higher-priced items and when customers want to waive a signature requirement, we insist they insure with Route. The insurance service provided by UPS and FedEx always seeks to not pay a claim any way they can. Route actually pays claims. If you are looking for shipping insurance for your store, Route should be at the top of your list.

Upscale Audio
美國
使用應用程式 大約3年
2022年5月12日

I Love how easy it is for my customers and how much of a relief it is to not have to deal with USPS anymore!! Plus you get assigned your own account manager, which I love the personal touch and feeling valued enough to be able to get a hold of a human if there’s ever an issue. Route has saved me so many times when usps makes a mistake and won’t take ownership for it. I honestly don’t know why any business wouldn’t have Route as apart of their checkout process!!

HiiT Nutrition
美國
使用應用程式 大約3年
RouteApp LLC 已回覆 2022年6月6日

Hi there,

Thank you so much for this glowing review! We really appreciate the time you took to give us your feedback, and we are so glad our team can provide this support for you and your customers!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!

Take care,
Leea, Customer Service

2020年6月23日

First, the customer service is amazing! Quick response and very awesome to work with.
Second, this app has helped our customers who have had their packages stolen or damage in transit. We are able to send a replacement quickly once we file a claim. It is reassuring to our customers that they can receive a costly item without worry.

The Caviar Co.
美國
使用應用程式 大約3年
2020年6月23日

Route has been pretty quick to resolve any customer claims that are filed, usually having the order re-ordered within 24 hours time frame. Customer is happy they're covered in case of lost or stolen parcels, we're happy that it's an extra revenue stream for all lost/stolen shipments.

Zeal Generation Inc
加拿大
使用應用程式 大約3年
2021年8月25日

We have found Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments.

Turtle Moon Health
美國
使用應用程式 大約3年
RouteApp LLC 已回覆 2021年9月8日

Hi there,

Thanks for the kind review! We are happy to hear you are happy with the service Route has provided. Route takes a lot of pride in offering great peace of mind for merchants and their customers through our package protection!

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,

Bianca, Customer Service