Route: Post‑Purchase Platform

Excellent communication. 100% customer satisfaction. Incredible peace of mind for me as the business owner knowing that if/when a problem arises, Route will handle it with minimal or even no involvement required from me.

Our company uses the Route Package Protection as a default add on for our customers orders. It has been a great service that has resolved many shipping issues and provides peace of mind to not only the customers but to us as well. Our representative, Robert, is always very helpful to us in resolving matters. Absolutely no complaints on this part of Route Services. However, we have been experiencing issues with international customers tracking their order on the Route App. I am still giving 5 stars here since not everything can be perfect all the time and I hope they will get whatever bug that is occurring resolved soon. Thanks Route!

This app has completely eliminated our international shipping risk. Best app & people behind it are solid with support.

Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!

Very solid, always looks for solutions and response time and resolution has gotten much quicker since we started! We have a really fabulous rep, Katie, who has been extremely helpful with solving issues. We have a unique product that requires extra attention with shipping/damage issues and she's gone above and beyond to make Route work for us. We really love Route!

Route has been so crucial for my business and I have been extremely happy with the customer support provided by Karlee. Thanks so much Route!

I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.

I have used route shipping for over a year now and feel it is very beneficial for anyone running an e-commerce business. They have been easy to work with recommended various things that have helped, And overall it is a better experience for both the customer and the business owner.

Very easy to use and locate information. Route has been able to cover 99% of our customer's shipping issues in a timely manner. Great option for a business and customer!

I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.