評論 (420)

整體評分
3.8
各級評分數量
  • 70% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 19% 的評分為 1 顆星
2020年6月23日

This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.

Mixology
美國
使用應用程式 接近5年
2020年8月18日

This app has been great to provide both merchant and consumer peace of mind when ordering. Our Route rep, Brad, is responsive, helpful, and great to work directly with. My only complaint is that our store dashboard where I can look orders up is so slow. I also wish there was something on our dashboard where we could see our bill by month, instead of just receiving weekly billing notifications.

Copper Pearl
美國
使用應用程式 4年多
2021年6月17日

"Working with Cyntia has been so great and you guys have always been helpful and accommodating to all our needs. Your response times are fast and the customers that utilize route haven't had a whole lot of issues. It is much easier to work with you all than with USPS when it comes to issues with missing or damaged packages."

Senita Athletics
美國
使用應用程式 3年多
RouteApp LLC 已回覆 2021年7月20日

Hi there,

Thank you for the kind words! We're happy to hear your Customer Success Manager and the support team have been helpful. We are glad we could be your solution for ...

2020年12月18日

Our representative has been so nice to work with and answers all of our questions quickly(:
The policies on the other hand can be confusing at time.

Andar Wallets
美國
使用應用程式 大約3年
RouteApp LLC 已回覆 2020年12月22日

Hi there,

Thank you so much for the feedback! We’re thrilled to hear that you’re enjoying working with our team.

We know coverage policies can be tricky to navigate so we’ve ...

2021年9月2日

"We have been customers for over 18 months and when we have had claims, the process was extremely smooth. I do really enjoy the Route newsletter and take the time weekly to read the content - one of the few that I do."

PK Beans
加拿大
使用應用程式 2年多
RouteApp LLC 已回覆 2021年9月10日

Hello there,

Thank you for taking the time to write this great review. We're happy to hear you have had a good experience using Route! We appreciate your engagement with our ...

2020年6月23日

Route is a very well built app that integrates well with our Shopify store. Route's team was very helpful in working through any bugs during implementation. We have a lot of customers checking out with it so it seems to be providing quite a bit of value for our customers.

NOMATIC
美國
使用應用程式 2年多
2020年6月23日

When we first got this app right before the holiday rush, it was PERFECT! Every claim was handled super quick and easily. The pandemic and direct shipping problems with that definitely slowed them down, though I suspect also fast growth because of increased online sales was part of the problem.

We sell mostly lower dollar items, so haven't had a problem getting them replaced or refunded.

I think ...

Rep Your Water
美國
使用應用程式 2年多
編輯時間:2020年5月12日

5/12/2020

Update: I am updating our review to 4 stars based on Routes follow-up on the issues in our first review.

Part of our issue is that we didn't spend enough time getting to understand the claims process. Customers can file their own claim using the link in the Route confirmation email. Our customer encountered an error in this process. The screen on his mobile device froze and he could ...

Forever Green Indoors
美國
使用應用程式 大約2年
2021年12月9日

This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.

Glow Skincare
美國
使用應用程式 接近2年
RouteApp LLC 已回覆 2021年12月21日

Hello there,

Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our ...

2022年8月3日

It’s an easy, inexpensive, effective solution to package protection! We enjoy the feature of package tracking, in addition to the actual protection for packages. I would have given it 5-stars if there were an easier way for customers to opt-in and opt-out in the shopping cart instead of just on the product page.

The Walking Cradle Company
美國
使用應用程式 接近2年
RouteApp LLC 已回覆 2022年8月4日

Hi there,

Thank you for this feedback! We are glad to hear our Track and Protect features have been beneficial to both you and your customers.

Our Support team is ready and ...