Reviews (417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its package protection capabilities, which guard against losses from lost, stolen, or damaged packages, enhancing customer satisfaction and loyalty. It is noted for its easy integration and user-friendly claims process. Merchants also appreciate the proactive and effective customer service, making it a crucial part of their tech stacks for managing shipping-related customer service issues.
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Super-fast responses and incredible support from the team. Hassle free and ready to action any change that is needed, we can only appreciate that. Saves us a lot of time and our customers are happy :)
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been hassle free, and has saved time for your team. We appreciate your partnership!
Have a wonderful day!
Skylar, Customer Support
Super easy to get up and running, and I save so much on shipping costs bc I no longer need to purchase additional insurance. And the peace of mind is invaluable- so glad I don’t have to stress about a customer saying they didn’t receive their order anymore. They can file a claim with one click, and the cost of coverage is nominal (and paid by customer!). At no cost to you, it is crazy to not offer this to your customers. Highly recommend.
We love Route. It has taken a huge stress off of our company & our account Manager Justin is absolutely epic. Thank you, Justin!
Hi there,
Thank you for your feedback! We're so glad to hear that using Route has alleviated the stress of dealing with shipping issues, and that you've enjoyed working with one of our fantastic CSMs, Justin.
We appreciate your partnership, and hope you have a great day!
Skylar, Customer Service
It's super simple to integrate and an easy option for customers to select at checkout. We've had customers already use it for lost packages.
Hi there,
Thanks for writing a review! We are delighted to hear you were able to install Rouet easily. We strive to give excellent customer service and if you run into any questions please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us
Thanks,
Bianca, customer service
Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!
Hi there, thank you for your review! We're so glad to hear that using Route has alleviated any worry regarding shipping issues. We appreciate your positive feedback, and we're excited to continue assisting you and your customers.
Have a great day!
Skylar, Customer Support
I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.
Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!
Best,
Leea, Customer Service
I've had to file a claim, and the process was great for both my customer and me! I appreciate being able to go through Route vs dealing with the USPS. Also, when I had a question about my claim, a customer service rep answered me right away.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route takes a great deal of pride in offering great peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Route has been amazing and is constantly innovating and improving their product offering. We've recently started using the beta for the Klaviyo post purchase flow integrations, and it's been great! Looking forward to seeing what else Route comes out with in the future! Our customer support team has thanked me for getting this service installed for them as well, it has taken a load off of their shoulders as well.
Hello there,
Thank you for taking the time to write such a kind review. We are happy to hear you have a great experience using Route. We take pride in providing excellent customer service and are happy to hear we are hitting the bar.
If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Setting up Route was easy and effortless, and our customers really like it. We weren't sure if it would be something they would use so we leave the toggle off and let them manually toggle it, and we've had a lot of customers add it to their order. It's been helpful for them to track their order and easy for us if any packages get lost or damaged.
Hi there,
Thanks for your glowing review! We are so happy to hear that you've enjoyed the easy set-up as well the peace of mind Route offers, and that many of your customers are utilizing Route to both track and protect their packages!
We feel very fortunate to work with merchants such as yourself. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to assist however we can!
Hope you had a wonderful weekend,
Jordan, Customer Service
While we've not been with you long, your customer service is amazing! They are always there to answer our questions quickly and fully. Training was helpful and the system is very easy to use and understand
Hi there,
Thanks for the wonderful review! Route prides itself on offering world-class customer service. We are thrilled to hear you have had an amazing experience with us thus far.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service