Route: Post‑Purchase Platform , 402 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient claim creation and processing, which saves time and money. It enhances order protection, reduces shipping inquiries, and boosts customer satisfaction. The straightforward self-service claims resolution is praised for its speed and ease. The app's customer service is noted for its promptness and helpfulness, making it a strategic partner for e-commerce businesses.
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Great guys, just make sure you keep track of your themes. Great service! Really helps with conversion
App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.
Hi there,
Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well!
If you are ever in need of more support, always feel free to reach out to merchantsupport@route.com and we’ll be happy to help!
Happiest of Holidays,
Holly, Customer Support
We just signed up to use Route as a retailer to better serve our customers. The process was seamless, and every team member we worked with to get started was outstanding. They clearly explained and communicated everything, and ultimately we felt they would add value to our brand through great customer service. We haven't had to file a claim yet, but we can give a 5 star review on the experience so far!
Hi there,
Thanks so much for this glowing review! We are so happy to hear that you've loved working with all our team members, and that the communication has been both helpful and seamless. We feel very lucky to be working with you and your customers!
If you have any future questions or need any help filing an issue feel free to reach out to merchantsupport@route.com, and we’ll get you taken care of right away!
Have a lovely evening,
Jordan, Customer Support
They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.
Hi there,
Thank you so much for sharing! Route prides itself on world-class, ongoing support for our merchants, and we're happy to hear your experience is up-to-par.
We're also glad to hear that our implementation team was able to help you with a quick installation, and that you and your customers are enjoying the peace of mind that Route package protection offers.
We love partnering with brands such as yourself, and we are pleased to protect your inclusive, socially responsible leisure products.
Should you run into any future implementation questions or otherwise, please feel free to reach out to our team at: https://help.route.com/hc/en-us. We'd be happy to assist!
All the best,
Jordan, Customer Service
We just installed Route last week and we already saw some traction. The on-boarding was super simple and fast. We are stoked we can offer protection for their new rides! We've seen a growing number of packages being damaged over the years and this app was just what we needed to gain trust and add value for our customers.
Would definitely recommend!!
There are thousands of apps available that promise to improve the customer experience by offering this bell, or that whistle. While many actually do what they say - Route is the only app we use that has been equally beneficial to the customer and the brand owner. It was incredibly easy to install, well supported and costs us exactly zero dollars per month. Route has improved our customer experience by making it easy for customers to obtain replacement shipments for products that are lost, damaged or stolen. At the same time, we've reduced our customer interactions for these events and cut our connected losses by a whopping 100%. (Let that sink in.) If you sell and ship products online, Route should be among the first updates that you make to your store - your customers and your bottom line will thank you.
Hi there,
Thank you so much for such wonderful feedback! We are so thrilled to hear that both you and your customers have enjoyed working with us. That is exactly what we strive for!
It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us!
Happily,
Holly, Customer Support
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Hi there,
Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages.
We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products.
Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist.
Hope you're staying safe and healthy,
Jordan, Customer Service
Route has been a great service to have in our corner for customer service. Ahseante and the Route team are always helpful and responsive!
Hello,
Thanks for the kind words! We are happy to hear you have a great experience with our customer service team and your success manager. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Thanks,
Bianca, customer service
We love route. No longer do we have to worry about shipping issues because route has us covered. The customer support is fantastic and the claims process is really easy for customers to understand. Route has probably saved us thousands upon thousands of dollars in lost revenue! Route is a standard app across all of our e-commerce websites. It's definitely one of those essential apps. 10/10
Hi there!
Thank you for the amazing review! I am so glad to hear that our team and app have been able to help both you and your customers.
Should you run into any questions, please know you can reach out via our Help Center: https://route.com/help-center at any time.
Best,
Leea, Customer Service
I love the coverage it provides for my customers and the merchant portal is great!! I do wish the coverage itself wasn't accounted for as a product SKU in the system because it messes with certain data points but ultimately, it is a really great platform.
Hi there,
Thank you for taking the time to leave your great feedback! We value your partnership and appreciate supporting you and your customers.
We apologize for any issues or frustrations surrounding those data points as well. If you would like to discuss this process further in-depth with a team member, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
Take care,
Leea, Customer Service