Reviews (417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its package protection capabilities, which guard against losses from lost, stolen, or damaged packages, enhancing customer satisfaction and loyalty. It is noted for its easy integration and user-friendly claims process. Merchants also appreciate the proactive and effective customer service, making it a crucial part of their tech stacks for managing shipping-related customer service issues.
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Great guys, just make sure you keep track of your themes. Great service! Really helps with conversion
App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.
Hi there,
Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well!
If you are ever in need of more support, always feel free to reach out to merchantsupport@route.com and we’ll be happy to help!
Happiest of Holidays,
Holly, Customer Support
We've used Route for almost 2 years and it has saved SO MUCH ADMIN TIME!!
No more back and forth with USPS/UPS and no more waiting on the phone for an hour with no help. Route takes care of those shipping issues and I've had the best experience. Most importantly, their team is VERY FAST AND RESPONSIVE.
Hi there,
Thank you so much for taking the time to share your experience! We are so glad to hear that using Route has provided an easy resolution process for you and your customers when dealing with shipping issues. We appreciate your feedback!
Have a great day!
Skylar, Customer Service
We just signed up to use Route as a retailer to better serve our customers. The process was seamless, and every team member we worked with to get started was outstanding. They clearly explained and communicated everything, and ultimately we felt they would add value to our brand through great customer service. We haven't had to file a claim yet, but we can give a 5 star review on the experience so far!
Hi there,
Thanks so much for this glowing review! We are so happy to hear that you've loved working with all our team members, and that the communication has been both helpful and seamless. We feel very lucky to be working with you and your customers!
If you have any future questions or need any help filing an issue feel free to reach out to merchantsupport@route.com, and we’ll get you taken care of right away!
Have a lovely evening,
Jordan, Customer Support
They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.
Hi there,
Thank you so much for sharing! Route prides itself on world-class, ongoing support for our merchants, and we're happy to hear your experience is up-to-par.
We're also glad to hear that our implementation team was able to help you with a quick installation, and that you and your customers are enjoying the peace of mind that Route package protection offers.
We love partnering with brands such as yourself, and we are pleased to protect your inclusive, socially responsible leisure products.
Should you run into any future implementation questions or otherwise, please feel free to reach out to our team at: https://help.route.com/hc/en-us. We'd be happy to assist!
All the best,
Jordan, Customer Service
We just installed Route last week and we already saw some traction. The on-boarding was super simple and fast. We are stoked we can offer protection for their new rides! We've seen a growing number of packages being damaged over the years and this app was just what we needed to gain trust and add value for our customers.
Would definitely recommend!!
There are thousands of apps available that promise to improve the customer experience by offering this bell, or that whistle. While many actually do what they say - Route is the only app we use that has been equally beneficial to the customer and the brand owner. It was incredibly easy to install, well supported and costs us exactly zero dollars per month. Route has improved our customer experience by making it easy for customers to obtain replacement shipments for products that are lost, damaged or stolen. At the same time, we've reduced our customer interactions for these events and cut our connected losses by a whopping 100%. (Let that sink in.) If you sell and ship products online, Route should be among the first updates that you make to your store - your customers and your bottom line will thank you.
Hi there,
Thank you so much for such wonderful feedback! We are so thrilled to hear that both you and your customers have enjoyed working with us. That is exactly what we strive for!
It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us!
Happily,
Holly, Customer Support
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Hi there,
Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages.
We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products.
Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist.
Hope you're staying safe and healthy,
Jordan, Customer Service
We were charged for route automatically when we wanted it as an option for customers to pay. Now we owe almost $180 because we could not get an associate to approve our request to change this? Complete BS and we are dropping route immediately.
Hi there,
We sincerely apologize for any issues you may have experienced with Route. Our number one priority is to assist directly with any shortcomings and ensure that any issues are resolved. A member of our team has contacted you to discuss how we can address and resolve this issue.
All the best,
Skylar, Customer Service
Route has been a great service to have in our corner for customer service. Ahseante and the Route team are always helpful and responsive!
Hello,
Thanks for the kind words! We are happy to hear you have a great experience with our customer service team and your success manager. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Thanks,
Bianca, customer service