Route: Post‑Purchase Platform , 403 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient claim creation and processing, which saves time and money. It enhances order protection, reduces shipping inquiries, and boosts customer satisfaction. The straightforward self-service claims resolution is praised for its speed and ease. The app's customer service is noted for its promptness and helpfulness, making it a strategic partner for e-commerce businesses.
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Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!
Very solid, always looks for solutions and response time and resolution has gotten much quicker since we started! We have a really fabulous rep, Katie, who has been extremely helpful with solving issues. We have a unique product that requires extra attention with shipping/damage issues and she's gone above and beyond to make Route work for us. We really love Route!
Hi there,
Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service
Route has been so crucial for my business and I have been extremely happy with the customer support provided by Karlee. Thanks so much Route!
Hi there,
Thanks for the kind words! I am happy to hear your CSM has been able to provide excellent service. If you ever come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us.
We'd be happy to help!
Best,
Bianca, customer service
I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.
Hi there,
Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service
I have used route shipping for over a year now and feel it is very beneficial for anyone running an e-commerce business. They have been easy to work with recommended various things that have helped, And overall it is a better experience for both the customer and the business owner.
Thank you for your review! We're happy to hear you have a good experience using Route! We take pride in offering great customer service and peace of mind for merchants and their customers!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Very easy to use and locate information. Route has been able to cover 99% of our customer's shipping issues in a timely manner. Great option for a business and customer!
Super easy to get up and running, and I save so much on shipping costs bc I no longer need to purchase additional insurance. And the peace of mind is invaluable- so glad I don’t have to stress about a customer saying they didn’t receive their order anymore. They can file a claim with one click, and the cost of coverage is nominal (and paid by customer!). At no cost to you, it is crazy to not offer this to your customers. Highly recommend.
Route really helps us secure our packages that we ship worldwide. The claims process is quick and easy. Customer Service is responsible and always available to assist. highly recommend them.
Hello there,
Thanks for the review! We are happy you have a good experience with our customer experience team. We strive to give excellent customer service and we are happy to hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
It's super simple to integrate and an easy option for customers to select at checkout. We've had customers already use it for lost packages.
Hi there,
Thanks for writing a review! We are delighted to hear you were able to install Rouet easily. We strive to give excellent customer service and if you run into any questions please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us
Thanks,
Bianca, customer service
I've had to file a claim, and the process was great for both my customer and me! I appreciate being able to go through Route vs dealing with the USPS. Also, when I had a question about my claim, a customer service rep answered me right away.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route takes a great deal of pride in offering great peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service