Overall rating Based on 55 reviews
1of1 Card Shop
This is the app everyone needs; no joke. Insuring orders was what I had always needed and voluntary insurance was NOT the way to go. State Farm, All State would not insure any packages and the only way to feel secure sending USPS was to send registered mail which is a hassle.
Insert the Route App. On average my store will charge my customers $0.98 per transaction ($50 purchase) to guarantee delivery to their doorstep. If its not delivered, if its lost or if its damaged they get a refund, a re order or store credit.
Along with the technology the customer service is second to none. Installed the app on a Saturday and needed help implementing and was greeted by several emails saying they "had it covered Monday". Monday rolled along and at 5am eastern I was ready to go along with a phone call saying thank you for the download.
To say this solution is a big help is an understatement. Cant wait to explain the value add in an email to all of my customer base.
My Supplement Store
Love Route shipping insurance. It's really a win win for businesses, you get a free service to offer your customers which you don't even pay for, your customers do. I love how Route also covers packages stolen by porch pirates which is a big thing around the Holiday season. The team over at Route has been easy to work with and happy to help out with any customizations I've requested. Highly recommend.
Love the app - and ive seen my conversions go up - the only thing i dont understand is, i cant seem to change the "product photo" - i try to put my own custom photo (Route logo just different), and it always reverts back to the original square photo - which in my cart (round preview thumbnails) doesnt look good.
I run an online energy efficiency company based in South Africa. In my country people are not too fond of online shopping as a result of outdated technology and value added services such as Route's "no questions asked" shipping insurance policy. I have recently submitted my second claim with Route and as expected they have resolved it within 12 hours. I have a happy customer and the new Item is on it's way already. It was a pleasure dealing with Ryan and Alex
La Femme Boheme
UPDATE: After seeing my review, a Route rep contacted me. It seems they were not receiving my support requests. He was very helpful and got the app installed correctly on my website. It is working properly, no complaints.
PREVIOUS REVIEW: There's no support whatsoever. Wrote them several times and received no response. Couldn't get the app installed properly. I worry that if my customers actually need to file a claim, it'll end up getting ignored like my support requests.
This app has completely eliminated our international shipping risk. Best app & people behind it are solid with support.
As a shop owner, the last thing I want to do is disappoint a shopper. As long as they purchase the insurance, they are all set should something go wrong. The claim process was fast, with no fuss!
Simple setup and immediate results! Fantastic way to increase conversion rates and elevate our customer service offerings. A win - win.
Nanoleaf Shop USA
Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.
THE BEST insurance option I have used, ever! So happy I am able to offer this to my clients. For just a minimal fee, their entire order is insured. As a small business, I can’t stress how helpful their service has been.
Installation was a bit over my head, as I
am not tech savvy. No problem, within a few days, Route admin had fully installed their app into my site.
Now here comes the best part; they actually follow through & back up their guarantee! Unfortunately, in the past, I have had other insurance providers fight any claim I’ve ever made, with a lengthy difficult process, and generally little to no reimbursement. I recently had a package get lost in the mail. After confirming with USPS, I filed a claim with Route. Within 12 hours, it had been resolved, start to finish! I cannot stress how wonderful their customer support is ( Thanks Alex!), as well as their service! I highly recommend Route, and will continue to offer this wonderful option on my website!
Thank you from Gemstoned Jewelry