The app will give your customers the confidence with shipping their orders. They have videos on how to do most any task from DIY on your website installation to filing a claim. I have used the app for 2 stores. 85% of my customers add this to their order. It gives me peace of mind that if anything where to happen they would be covered. I process claims for my customers instead of them having to bother with it. The dashboard is very simple and once you understand how to process a claim, it's easy. Route reorders for the customer on my store and I process like a regular order. Customer service is supportive and responsive. Just give it a try and be patient with the sales and onboarding. During the holidays with porch pirates, this will give your customers more confidence in ordering.
Great service! The deadlines for filing the claim can be very confusing and inconvenient for customers whose packages are lost or just not updated for a long time, but the staff are accommodating and reply back to our emails to help us out. We appreciate it their service very much.
Candidly, I was a bit nervous about our first claim - nearly two-thirds of our customers choose to insure their purchase with Route Ins. The Rep at Route Ins took care of everything! It was simple and nearly instant! Route paid for a duplicate order, including reshipping to our customer in Italy.
We use this app to bring our customer more confidence in our services and shipping...
It has increase our direct sales! It if fats, reliable and defenetly useful!
House of Intuition
Route gives our customers reassurance that if anything was to happen to their order they will be taken care of. Their rates are affordable and their claims process is quick and seamless.
Thank you so much! We are so happy to help, and are so glad you appreciate Route!
This app is amazing! It gives my customers a peace of mind when ordering from my shop since they're able to purchase affordable insurance. It is SO easy to use!
Awesome concept and so easy for our customers to use. We have international shipments and it just eases their mind. Sooo easy to get it connected to our store. Thanks! Clarissa
Route has been extremely useful for my business. We make handmade, custom products and the shipping protection has been a lifesaver. They had some trouble with response times in March/April (what business didn't have trouble then), but that has recently improved.
Route is great for the customer and shop owner to simply the process or lost packages, which happen with every online store.
Sultry Slay Boutique
This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.