Route: Post‑Purchase Platform
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Caractéristiques
-
Basées aux États-Unis
À propos de cette application
Lancement
17 janvier 2019
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Garanties et assurances , Suivi des commandes des clientsFonctionne avec
Processus de paiementImprove customer experience, reduce costs & increase revenue—get package protection, tracking & more
Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.
- Package protection gives your shoppers confidence & peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Branded package tracking that builds anticipation & enhances customer experience
- Carbon neutral shipping that protects the planet and increases brand loyalty
- Revenue-driving product recommendations that increase customer lifetime value
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Tarification
Les frais externes peuvent être facturés par RouteApp LLC séparément de votre facture Shopify. En savoir plus
Installation gratuite
Additional charges may apply. Please visit route.com/pricing to learn more.
Installation gratuite
Additional charges may apply. Please visit route.com/pricing to learn more.
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Tous les frais sont facturés en USD. Voir toutes les options de tarification
403 avis
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.
It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
Route is awesome! We've been using it for years and both their product and support team have always been reliably great.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Skylar, Customer Success
This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.
Hi there,
This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.
Have a wonderful week!
Skylar, Customer Support
Correspondence is very pleasant and replies are sent in a very timely manner! Thank you!
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
Very poor response time to emails. Its been 24hrs and no response at all
Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Support
À propos de cette application
Lancement
17 janvier 2019
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Garanties et assurances , Suivi des commandes des clientsFonctionne avec
Processus de paiementConçue par RouteApp LLC
À propos de RouteApp LLC
Note moyenne : 4,0
5 ans d’expérience dans la création d’applications pour l’App Store de Shopify
1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US
Assistance
Envoyer un messagemerchantsupport@route.com
Ce développeur n’offre pas d’assistance directe en Français.
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