
Route Protection and Tracking
- Tarification
-
Installation gratuite. Des frais supplémentaires peuvent s’appliquer.
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
- Note
- 3,9 (424)
- Développeur
- RouteApp LLC
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Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
Contient du texte non traduit
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Catégories
Tarification
Les frais externes peuvent être facturés par RouteApp LLC séparément de votre facture Shopify. En savoir plus
Free
Installation gratuite
Additional charges may apply. Please visit route.com/pricing to learn more.
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Tous les frais sont facturés en USD. Voir toutes les options de tarification
Avis (424)
Route is the best and their customer service is outstanding.
I do not recommend this application for the Shopify store, no competent customer service, no contact with technical support, the application does not work, they charge fees, but they are unable to provide service. You have to wait weeks for someone to respond, unfortunately, do not delude yourself, because they will not help you.
Absolutely TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!! Save yourself the complete and utter terrible experience these people are only in it to STEAL YOUR CUSTOMERS MONEY!!!!!!!!!!!!!!!!! They take FOREVER to file claims and piss your customers off ultimately. I tried to give them a chance after a year or two having this app, I am giving up and taking my business elsewhere. A customer had a package leave our warehouse 3 weeks ago but still have tracking updates that we recent and inside their 6-7 day window. We went ahead and ate the replacement cost just to not get them mad. Route is USELESS!!!! Not only that but you will have to end up filing the customers claims for them, because lets face it, its "too hard". I have to wait days and days for anyone in customer service to get back to me and no one is ever on chat. They have been going way downhill ever since they took away dedicated account reps away and just used the chat. Now we are leaving and I already am getting something else set up. BYE!!!!!!!!!!!!
We've been using Route since COVID and our experience has been excellent. Install was easy and the customer support has always been quick, friendly and well worth the effort. There is no question the ROI is worth it. 100% would recommend for a shopify store.
The customer service is one of the worst I have ever seen. I have been trying to get help for over 2 months on a simple problem. I heard from a customer they couldn't checkout in mobile becasue the checkout button was not display. I figured it out, reported it to Route and 2 1/2 months later they have done nothing to help and every time I ask what is going on they say something like:
"our engineering team will be glad to work on this as soon as resources are freed to do so. We'll let you know as soon as we have an update on this issue"
And they never provide an update. Do yourself a favor and find another solution.
Assistance
Assistance relative à l’application fournie par RouteApp LLC.
Ressources
Ce développeur n’offre pas d’assistance directe en Français.
Développeur
Lancement
17 janvier 2019
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