![Route Protection and Tracking](https://cdn.shopify.com/app-store/listing_images/7115601f61e3feae998d828bd6f6ecf3/icon/CPjqsrrijfwCEAE=.jpeg)
Route Protection and Tracking
- Tarification
-
Installation gratuite. Des frais supplémentaires peuvent s’appliquer.
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
- Note
- 4,0 (411)
- Développeur
- RouteApp LLC
Galerie d’images vedette
Offrez des expériences après-achat de qualité supérieure : obtenez la protection des expéditions, le suivi et plus encore
De la livraison à la redécouverte, Route protège les marques et leurs clients avec une protection des expéditions sous licence, une résolution rapide des problèmes, le suivi des colis, des expéditions neutres en carbone et des recommandations de produits. Route aide les marques à offrir de manière constante des expériences après-achat de qualité supérieure qui conduisent à une plus grande fidélisation et rentabilité des clients.
- Protection des expéditions qui offre à vos clients la tranquillité d'esprit lors du paiement
- Résolution instantanée des réclamations qui économise du temps, réduit les coûts de support et la frustration des clients
- Suivi des colis qui prolonge la valeur à vie de votre client
- Expédition neutre en carbone qui augmente la fidélité et protège la planète
- Recommandations de produits alimentées par l'IA qui augmentent les revenus et stimulent les commandes
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- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Suivi
Notifications
Lancement
17 janvier 2019
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Fonctionne avec
Processus de paiementTarification
Les frais externes peuvent être facturés par RouteApp LLC séparément de votre facture Shopify. En savoir plus
Installation gratuite
Des frais supplémentaires peuvent s'appliquer. Veuillez visiter route.com/pricing pour en savoir plus.
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Tous les frais sont facturés en USD. Voir toutes les options de tarification
Avis (411)
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).
Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a wonderful rest of your day!
Best,
Skylar, Customer Success
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there,
Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Show less
It is good but also not too good. The on boarding was great, but after that.....
They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.
They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.
As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Success
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.
It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
Assistance
RouteApp LLC peut répondre à toutes vos questions concernant Route Protection and Tracking.
Développeur
Ressources
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