Route ‑ Protection & Tracking

Fuel Growth with Order Protection, Package Tracking & More

Informations sur l'application Shopify
  • Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis

Prix : Gratuite

Section des valeurs clés

Immersive Package Tracking

Build trust and loyalty with Visual Tracking™ on the web, email, and Route app that shows shoppers where packages are in real time.

Green Package Protection

Protect packages and the planet. If an issue arises, charm shoppers with instant issue resolution. Protected orders are also carbon neutral.

Powerful Engagement Tools

Encourage additional purchases by engaging your customers when buying intent is the highest.

Détails de l'application

Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

Date de lancement

S'intègre parfaitement dans

  • Paiement
Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

Date de lancement

S'intègre parfaitement dans

  • Paiement

Avis

4.1 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 72 % des évaluations sont des évaluations à 5 étoiles
  • 6 % des évaluations sont des évaluations à 4 étoiles
  • 2 % des évaluations sont des évaluations à 3 étoiles
  • 3 % des évaluations sont des évaluations à 2 étoiles
  • 17 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • VGoodiEZ

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ 2 mois

    So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!

    Réponse du développeur
    26 octobre 2022

    Hi there,

    Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!

    Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.

    Have a wonderful day,
    Leea, Customer Service

  • Blonyx

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ 3 ans

    We used the app for several years but support stopped responding to me when I asked with help uninstalling The app has been glitchy in our cart for several months and support always told me it was working as expected I wouldn't recommend this app to anyone

    Réponse du développeur
    13 octobre 2022

    Hi there,

    We appreciate you taking the time to send in your feedback, and I am so sorry to hear of these concerns.

    Our team would be happy to connect with you to help resolve any issues you are experiencing. Please feel free to contact your designated Customer Success Manager, or reach out through our help center here: https://route.com/help-center, at any time.

    Best,
    Leea, Customer Service

  • Warrior Within Designs

    Emplacement États-Unis
    Temps passé à utiliser l'application 5 mois

    It has helped our business exponentially. This app puts my mind at ease and allows me to best serve my customer. I would recommend to any company that ships products.

    Réponse du développeur
    26 septembre 2022

    Hi there,

    Thank you so much for your review! We are so glad to hear this.

    If you had any additional feedback or questions, you are more than welcome to contact us at https://help.route.com/hc/en-us, and we will be there to help!

    All the best,
    Leea, Customer Service

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