Route Protection and Tracking

Route Protection and Tracking

価格設定
無料インストール。 追加料金が適用される場合があります。
ハイライト
アメリカのビジネスに人気
評価
4.0 (408)
開発者
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. Since 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect 150 million orders.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. Since 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect 150 million orders. さらに表示する
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
ハイライト
アメリカのビジネスに人気

追跡

ブランド化された追跡ページ

通知

オートメーション, メール

公開日

2019年1月17日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト

価格設定

Shopify請求書とは別に、RouteApp LLCによる外部請求がある場合があります。 詳しくはこちら

無料インストール

Additional charges may apply. Please visit route.com/pricing to learn more.

すべての料金はUSDで請求されます。 すべての価格オプションを見る

レビュー (408)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2024年5月24日

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
アメリカ合衆国
アプリの使用期間:4年以上
RouteApp LLCが返信しました 2024年6月26日

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

2024年4月18日

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
アメリカ合衆国
アプリの使用期間:約2年
RouteApp LLCが返信しました 2024年4月25日

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Have a wonderful week!

Skylar, Customer Success

2024年5月30日

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.

Halfway Crooks Beer
アメリカ合衆国
アプリの使用期間:9ヶ月
RouteApp LLCが返信しました 2024年6月17日

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

Show less

2024年6月13日

Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure

Kiyo Studios
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2024年6月17日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

2024年4月9日

Great add on to my website. Customers love the peace of mind in the shipping.

CornellSurgical.com
アメリカ合衆国
アプリの使用期間:3ヶ月
RouteApp LLCが返信しました 2024年4月25日

Hi there,

Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great week!

Skylar, Customer Success

サポート

Route Protection and Trackingに関するご質問にはRouteApp LLCがお答えいたします。

開発者

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

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