Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

無料インストール。 追加料金が適用される場合があります。
評価 (3.9)
レビュー
開発者

ハイライト

あなたのストアのようなビジネスに人気
  • アメリカに拠点

このアプリについて

公開日

2019年1月17日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. さらに表示する
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

価格設定

Shopify請求書とは別に、RouteApp LLCによる外部請求がある場合があります。 詳しくはこちら

無料インストール

Additional charges may apply. Please visit route.com/pricing to learn more.

無料インストール

Additional charges may apply. Please visit route.com/pricing to learn more.

すべての料金はUSDで請求されます。 すべての価格オプションを見る

402件のレビュー

総合評価
3.9
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
編集日:2024年2月8日

Very poor response time to emails. Its been 24hrs and no response at all

Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.

Pure Life Science
カナダ
アプリの使用期間:4年以上
RouteApp LLCが返信しました 2024年2月7日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,

Skylar, Customer Support

2024年1月30日

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
アメリカ合衆国
アプリの使用期間:約4年
RouteApp LLCが返信しました 2024年2月1日

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success

2024年1月3日

Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!

Half Face Blades
アメリカ合衆国
アプリの使用期間:5年弱
RouteApp LLCが返信しました 2024年1月4日

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!
Skylar, Customer Support

2024年1月24日

I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support

Styles with Stephanie (a country boutique)
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2024年2月1日

Hi there,

Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Skylar, Customer Success

2024年1月12日

Route offers a very simple and efficient way to create and process the claim.
Their customer service is very prompt and efficient. One can get ahold of an actual person to resolve an issue within reasonable time. Their website is clear and easy to nativegate. And the claim process time is very reasonable.

RedOne Music Canada
カナダ
アプリの使用期間:約1年
RouteApp LLCが返信しました 2024年1月24日

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great rest of your day!

Skylar, Customer Success

このアプリについて

公開日

2019年1月17日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト

開発者:RouteApp LLC

RouteApp LLCの詳細情報

平均評価:3.9

Shopify アプリストア向けのアプリ構築経験:5年

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

サポート

メッセージを送信

merchantsupport@route.com

この開発者は日本語での直接的なサポートを提供していません。

類似のアプリ

4.9 5つ星中 合計レビュー数:2521件 無料プランあり
Custom order tracker to build great order lookup experience
5.0 5つ星中 合計レビュー数:2752件 無料プランあり
トラック注文, Track order tracker for higher CSAT & sales
Built for Shopify
4.9 5つ星中 合計レビュー数:2528件 無料プランあり
Effortlessly track, protect, & sync orders for happy customers