![Route Protection and Tracking](https://cdn.shopify.com/app-store/listing_images/7115601f61e3feae998d828bd6f6ecf3/icon/CPjqsrrijfwCEAE=.jpeg)
Route Protection and Tracking
- 요금제
-
무료 설치. 추가 요금이 부과될 수 있습니다.
- 하이라이트
- 미국의 비즈니스에서 인기 있는 앱
- 평점
- 4.0 (411)
- 개발자
- RouteApp LLC
추천 이미지 갤러리
Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
- 하이라이트
- 미국의 비즈니스에서 인기 있는 앱
추적
알림
요금제
외부 요금은 Shopify 인보이스와 별도로 RouteApp LLC 명의로 청구될 수 있습니다. 자세히 알아보기
무료 설치
Additional charges may apply. Please visit route.com/pricing to learn more.
모든 비용은 USD(으)로 청구됩니다. 모든 요금제 옵션 보기
리뷰 (411)
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).
Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a wonderful rest of your day!
Best,
Skylar, Customer Success
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there,
Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Show less
It is good but also not too good. The on boarding was great, but after that.....
They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.
They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.
As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Success
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.
It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
지원
RouteApp LLC에서 Route Protection and Tracking에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.
개발자
리소스
이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.
포함 대상
결제 확장
앱을 사용하여 결제에 새로운 기능을 추가하세요.
Plus Certified Apps 찾기
Plus 판매자 기술 스택에 도움이 되도록 제작한 동급 최고의 앱을 찾아보세요.
결제를 맞춤 설정하세요
앱으로 결제 경험을 맞춤 디자인하세요.
이 앱과 비슷한 더 많은 앱 보기
![](https://cdn.shopify.com/app-store/listing_images/de578b5399a04642a6b0e1ed8a3036e4/icon/CJrnhYGypv4CEAE=.png)
![](https://cdn.shopify.com/app-store/listing_images/49a7da2f5f1af407d002b15b55189273/icon/CLGmv7T9rYcDEAE=.png)
![](https://cdn.shopify.com/app-store/listing_images/4f2f4f1b9f45553f70cb1341a4410d79/icon/CKTyqtn0lu8CEAE=.png)