Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

무료 설치. 추가 요금이 부과될 수 있습니다.
평점(3.9)
리뷰
개발자

하이라이트

동일 업종 비즈니스에서 인기 있는 앱
  • 미국 소재

앱 소개

출시됨

2019년 1월 17일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. 더 보기
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

요금제

외부 요금은 Shopify 인보이스와 별도로 RouteApp LLC 명의로 청구될 수 있습니다. 자세히 알아보기

무료 설치

Additional charges may apply. Please visit route.com/pricing to learn more.

무료 설치

Additional charges may apply. Please visit route.com/pricing to learn more.

모든 비용은 USD(으)로 청구됩니다. 모든 요금제 옵션 보기

리뷰 402개

전체 평점
3.9
평점 수준당 개수
  • 평점의 71%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 18%가 별 1개입니다
2024년 1월 30일

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
미국
앱 사용 기간 대략 4년
답글 RouteApp LLC개 2024년 2월 1일

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success

2024년 1월 30일

We are super thankful that Route has helped our business by approving claims from our customers. It has helped us out a ton. Getting set up was simple and the claim process was quick. Lukas has been available for all questions and walked me through the system step by step. Great product and great service.

Ice Up Industries LLC
미국
앱 사용 기간 3개월
답글 RouteApp LLC개 2024년 2월 1일

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Have a great day!

Skylar, Customer Success

2024년 1월 3일

Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!

Half Face Blades
미국
앱 사용 기간 거의 5년
답글 RouteApp LLC개 2024년 1월 4일

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!
Skylar, Customer Support

2024년 1월 24일

I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support

Styles with Stephanie (a country boutique)
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2024년 2월 1일

Hi there,

Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Skylar, Customer Success

2024년 2월 8일에 편집됨

Very poor response time to emails. Its been 24hrs and no response at all

Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.

Pure Life Science
캐나다
앱 사용 기간 4년 초과
답글 RouteApp LLC개 2024년 2월 7일

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,

Skylar, Customer Support

앱 소개

출시됨

2019년 1월 17일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

결제

RouteApp LLC 제공

RouteApp LLC 정보

평점 3.9

Shopify 앱스토어용 앱 빌드 경력 5년

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

지원

메시지 보내기

merchantsupport@route.com

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