Route ‑ Protection & Tracking

Name: Route ‑ Protection & Tracking
Brand: RouteApp LLC
Rating: 3.4 (338 reviews)

Priser: Gratis å installere. Tilleggsomkostninger kan forekomme.
Vurdering: 3,4 (338)
Utvikler: RouteApp LLC

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Populært blant butikker som din: Basert i USA

Språk

Engelsk

Denne appen er ikke oversatt til Norsk (bokmål)

Fungerer med

Butikkens kasse
Shopify Flow

Kategorier

Sporing av bestilling

Sporing

Merkevarebasert sporingsside

Varsler

Garantier og forsikring

Dekningstype

Kravhåndtering

Priser

Eksterne kostnader kan faktureres av RouteApp LLC separat fra Shopify-fakturaen. Finn ut mer

Free

Gratis å installere

Additional charges may apply. Please visit route.com/pricing to learn more.

Alle kostnader faktureres i USD. Se alle prisalternativer

Omtaler (338)

Samlet vurdering

3,4

Antall per vurderingsnivå

67 % av vurderingene er 5 stjerner
228
5 % av vurderingene er 4 stjerner
17
2 % av vurderingene er 3 stjerner
6
4 % av vurderingene er 2 stjerner
15
21 % av vurderingene er 1 stjerner
72

Alle omtaler

24. mars 2026

I granted Route collaborator access to install their app on my Shopify website. During this process, the widget broke my checkout button. When a customer went to checkout, it opened a file instead of leading to the checkout page. This went unnoticed for quite some time and negatively impacted my sales.
Additionally, a Route cashback promotion was added to my widget without my approval, which could have caused further losses.
These issues are unacceptable, especially given the trust I placed in the Route team. Based on these experiences, I do not feel confident recommending this app. I hope Route provides clearer guidance to their installation team to prevent similar problems in the future.

Menagerie Cosmetics

USA

Over 4 år bruker appen

RouteApp LLC svarte 2. april 2026

Hello--my name is Adam. I lead our implementation teams here at Route. I am very sorry to hear about this experience with our widget and the impact to your checkout flow.

I've reached out to you through email to learn more and make sure our teams are following our strict implementation and quality testing guidelines.

28. februar 2026

Route has recently fallen short of expectations. They charge customers a significant amount for package insurance, yet when it comes time to file a claim, they become unhelpful. Recently, they did not assist us with a lost package, and we have decided we will be taking our business elsewhere.

Hair So Fab

USA

Over 4 år bruker appen

11. mars 2026

They raised rates on us and don't cover the order AFTER the order was placed and BEFORE it was processed. Customer called to have protection added on after they completed order, we added it BEFORE the order was processed. Route then would NOT honor the protection after order was damaged. Con artists.

Arthur Cantina Wine & Liquor

USA

Over 2 år bruker appen