Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

Prijs
Gratis te installeren. Er kunnen extra kosten van toepassing zijn.
Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Beoordeling
4,0 (408)
Ontwikkelaar
RouteApp LLC

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. meer
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

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Hoogtepunten
Populair bij bedrijven in de Verenigde Staten

Geïntroduceerd

17 januari 2019

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Checkout

Prijs

Er kunnen door RouteApp LLC externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie

Gratis te installeren

Additional charges may apply. Please visit route.com/pricing to learn more.

Gratis te installeren

Additional charges may apply. Please visit route.com/pricing to learn more.

Bevat onvertaalde tekst

Vertaling weergeven

Alle betalingen worden in USD gefactureerd. Alle prijsopties

Recensies (408)

Algemene beoordeling
4
Cijfers per recensieniveau
  • 71% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 18% recensies zijn 1 sterren
24 mei 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
Verenigde Staten
Meer dan 4 jaar gebruiken de app
18 april 2024

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
RouteApp LLC heeft geantwoord 25 april 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Have a wonderful week!

Skylar, Customer Success

30 mei 2024

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.

Halfway Crooks Beer
Verenigde Staten
9 maanden gebruiken de app
RouteApp LLC heeft geantwoord 17 juni 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

Show less

13 juni 2024

Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure

Kiyo Studios
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
RouteApp LLC heeft geantwoord 17 juni 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

9 april 2024

Great add on to my website. Customers love the peace of mind in the shipping.

CornellSurgical.com
Verenigde Staten
3 maanden gebruiken de app
RouteApp LLC heeft geantwoord 25 april 2024

Hi there,

Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great week!

Skylar, Customer Success

Ondersteuning

RouteApp LLC kan al je vragen beantwoorden over Route: Post‑Purchase Platform.

Ontwikkelaar

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

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