Route ‑ Protection & Tracking

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

We had a really great onbaording team when we implemented Route Shipping Protection - shout out to Hannah.
We have just implemented the Returns and it has been great working with Justin B and Jordyn W. They did the bulk of the set up work for us which was very helpful as we are such a small team. Quick to respond, great to work with! L Jacoby, Caskata

I granted Route collaborator access to install their app on my Shopify website. During this process, the widget broke my checkout button. When a customer went to checkout, it opened a file instead of leading to the checkout page. This went unnoticed for quite some time and negatively impacted my sales.
Additionally, a Route cashback promotion was added to my widget without my approval, which could have caused further losses.
These issues are unacceptable, especially given the trust I placed in the Route team. Based on these experiences, I do not feel confident recommending this app. I hope Route provides clearer guidance to their installation team to prevent similar problems in the future.