Route Protection and Tracking
- Preços
-
Grátis para instalar. Pode haver cobranças adicionais.
- Destaques
- Popular entre empresas dos Estados Unidos
- Classificação
- 4,0 (412)
- Desenvolvedor
- RouteApp LLC
Galeria de imagens em destaque
Ofereça experiências pós-compra premium — obtenha proteção de envio, rastreamento e mais
Da entrega à redescoberta, Route protege marcas e seus clientes com proteção de envio licenciada, resolução rápida de problemas, rastreamento de pacotes, envio neutro em carbono e recomendações de produtos. Route ajuda as marcas a oferecer consistentemente experiências pós-compra premium que levam a uma maior retenção de clientes e rentabilidade.
- Proteção de envio que oferece tranquilidade aos seus clientes no checkout
- Resolução instantânea de reclamações que economiza tempo, custos de suporte e frustração do cliente
- Rastreamento de pacotes que aumenta o valor vitalício do seu cliente
- Envio neutro em carbono que aumenta a lealdade e protege o planeta
- Recomendações de produtos com inteligência artificial que aumentam a receita e impulsionam pedidos
Contém texto traduzido automaticamente
- Destaques
- Popular entre empresas dos Estados Unidos
Acompanhamento
Notificações
Preços
Você pode receber cobranças externas do parceiro de pagamentos RouteApp LLC, fora da fatura da Shopify. Saiba mais
Grátis para instalar
Custos adicionais podem ser aplicados. Por favor, visite route.com/pricing para saber mais.
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Ver todas as opções de preço
Avaliações (412)
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).
Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a wonderful rest of your day!
Best,
Skylar, Customer Success
Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.
Hi there,
Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.
Have a great rest of your day!
Best,
Skylar, Customer Success
It is good but also not too good. The on boarding was great, but after that.....
They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.
They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.
As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Success
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there,
Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
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Atendimento
RouteApp LLC pode responder a qualquer pergunta que você tenha sobre o app Route Protection and Tracking
Desenvolvedor
Recursos
Lançado
17 de janeiro de 2019