Modern Package Tracking
Build trust and loyalty with Visual Tracking™ that shows shoppers where packages are in real time for the ultimate transparency.
Premium Order Protection
Reduce loss, boost your bottom line, and increase customer loyalty with best-in-class order protection.
Intuitive Engagement Tools
Encourage additional purchases by engaging your customers when buying intent is the highest.
Sobre Route ‑ Protection & Tracking
All About Route
Route offers a connected suite of post-purchase solutions for online retailers. With Route, Shopify merchants can optimize their post-purchase experience, increase customer lifetime value, and differentiate their brand by offering customers:
- Package tracking built for the needs of modern consumers.
- Order protection against loss, theft, or damage.
- Genuine customer engagement from purchase to delivery.
With these solutions, Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience.
Benefits of Route
Don’t leave the last mile of your customer experience to chance in the hands of third-party carriers. By adding Route’s post-purchase solutions to the customer experience, online merchants:
- Take control of the brand experience from checkout to delivery.
- Increase conversion, loyalty, and customer retention.
- Reduce support costs, claims resolution time, and frustration.
- Give customers confidence and peace of mind at checkout.
- Get valuable insights into claims filed by customers.
How Package Tracking Works
When Route is installed, Track is implemented automatically for free. Your store will instantly have the ability to bring package tracking to life with immersive web and mobile experiences for customers who use the Route app, even if they didn’t purchase protection.
With Track, merchants can customize their unique brand profile and add branded content to shipping notifications (coming soon!). It’s a direct path to increase customer engagement, meet modern expectations, and keep shoppers informed as their purchases go from warehouse to doorstep.
How Package Protection Works
Once Route is installed on your store, customers will be able to add package protection against loss, theft, and damage right on the checkout page.
Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.
Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.
Customer claims are swiftly resolved while merchants save time and retain more revenue.
Ready to Download? Add Route in Minutes
To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to Protect and Track.
Adding Route to your store doesn’t require any coding knowledge. You can be up and running in minutes!
Veja o app em ação
Saiba como o app funciona em uma loja de exemplo.Ver loja de exemplo
Galeria de mídia
A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
Avaliações mais recentes
its impossible to get someone on the phone even if you are a merchant. Customers are not able to file claims! What is the point of this service?
DNR Creative Customs, LLC
I love Route and the protection that it provides for not only myself but my customers as well. Thank you!
"We have been customers for over 18 months and when we have had claims, the process was extremely smooth. I do really enjoy the Route newsletter and take the time weekly to read the content - one of the few that I do."
Resposta do desenvolvedor
Thank you for taking the time to write this great review. We're happy to hear you have had a good experience using Route! We appreciate your engagement with our Newsletter and are thrilled you enjoy the content.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Bianca, customer service