Route Protection and Tracking

Route Protection and Tracking

Preços
Instalação gratuita. Pode haver cobranças adicionais.
Destaques
Popular junto de empresas nos Estados Unidos da América
Classificação
4,0 (414)
Programador
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. mais
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
Destaques
Popular junto de empresas nos Estados Unidos da América

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Rastreio

Página de rastreio com a marca

Notificações

E-mail, Automatização

Preços

As taxas externas poderão ser faturadas por RouteApp LLC, em separado da sua fatura da Shopify. Saber mais

Free

Instalação gratuita

Additional charges may apply. Please visit route.com/pricing to learn more.

Todas as taxas são faturadas em USD. Ver todas as opções de preços

Avaliações (414)

Avaliação geral
4
Pontuação por nível de classificação
  • 71% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 18% das classificações são de 1 estrelas
20 de agosto de 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
Estados Unidos
9 months usando a aplicação
Questão respondida por RouteApp LLC 9 de setembro de 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

6 de agosto de 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
Austrália
About 4 years usando a aplicação
Questão respondida por RouteApp LLC 9 de agosto de 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

23 de outubro de 2024

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
Estados Unidos
About 2 months usando a aplicação
Questão respondida por RouteApp LLC 6 de novembro de 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

18 de setembro de 2024

Very helpful Customer Service, quick and easy.

Dolls Kill
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por RouteApp LLC 7 de outubro de 2024

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

4 de agosto de 2024

It is good but also not too good. The on boarding was great, but after that.....

They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.

They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.

As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.

797 Performance, LLC
Estados Unidos
3 months usando a aplicação
Questão respondida por RouteApp LLC 9 de agosto de 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

Assistência

RouteApp LLC pode responder a qualquer pergunta que tenha sobre Route Protection and Tracking.

Programador

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Recursos

Este programador não oferece assistência direta em Português (portugal).

Lançada

17 de janeiro de 2019

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