
Route Protection and Tracking
- Priser
-
Gratis att installera. Ytterligare avgifter kan tillkomma.
- Höjdpunkter
- Populär bland företag i USA
- Betyg
- 3,9 (424)
- Utvecklare
- RouteApp LLC
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Leverera premiumupplevelser efter köp—få fraktskydd, spårning och mer
Från leverans till återupptäckt, Route skyddar varumärken och deras kunder med licensierat fraktskydd, snabb problemlösning, paketspårning, koldioxidneutral frakt och produktrekommendationer. Route hjälper varumärken att konsekvent leverera premiumupplevelser efter köp som leder till högre kundlojalitet och lönsamhet.
- Fraktskydd som ger dina kunder sinnesro vid kassan
- Omedelbar lösning av krav som sparar tid, supportkostnader och kundfrustration
- Paketspårning som förlänger din kundlivstidsvärde
- Koldioxidneutral frakt som ökar lojaliteten och skyddar planeten
- AI-drivna produktrekommendationer som ökar intäkterna och driver beställningar
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- Höjdpunkter
- Populär bland företag i USA
Språk
engelska
Denna app finns inte översatt till svenska
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Priser
Externa avgifter kan debiteras av RouteApp LLC separat från din Shopify-faktura. Mer information
Gratis
Gratis att installera
Ytterligare avgifter kan tillkomma. Besök route.com/pricing för att lära dig mer.
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Alla avgifter debiteras i USD. Se alla prisalternativ
Recensioner (424)
Route is the best and their customer service is outstanding.
I do not recommend this application for the Shopify store, no competent customer service, no contact with technical support, the application does not work, they charge fees, but they are unable to provide service. You have to wait weeks for someone to respond, unfortunately, do not delude yourself, because they will not help you.
Absolutely TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!! Save yourself the complete and utter terrible experience these people are only in it to STEAL YOUR CUSTOMERS MONEY!!!!!!!!!!!!!!!!! They take FOREVER to file claims and piss your customers off ultimately. I tried to give them a chance after a year or two having this app, I am giving up and taking my business elsewhere. A customer had a package leave our warehouse 3 weeks ago but still have tracking updates that we recent and inside their 6-7 day window. We went ahead and ate the replacement cost just to not get them mad. Route is USELESS!!!! Not only that but you will have to end up filing the customers claims for them, because lets face it, its "too hard". I have to wait days and days for anyone in customer service to get back to me and no one is ever on chat. They have been going way downhill ever since they took away dedicated account reps away and just used the chat. Now we are leaving and I already am getting something else set up. BYE!!!!!!!!!!!!
We've been using Route since COVID and our experience has been excellent. Install was easy and the customer support has always been quick, friendly and well worth the effort. There is no question the ROI is worth it. 100% would recommend for a shopify store.
The customer service is one of the worst I have ever seen. I have been trying to get help for over 2 months on a simple problem. I heard from a customer they couldn't checkout in mobile becasue the checkout button was not display. I figured it out, reported it to Route and 2 1/2 months later they have done nothing to help and every time I ask what is going on they say something like:
"our engineering team will be glad to work on this as soon as resources are freed to do so. We'll let you know as soon as we have an update on this issue"
And they never provide an update. Do yourself a favor and find another solution.
Support
Support på appen tillhandahålls av RouteApp LLC.
Resurser
Utvecklare
Lansering
17 januari 2019
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