Route ‑ Protection & Tracking

Route has been incredible. As a fast-growing global business, managing logistics and customer support across multiple markets was becoming increasingly complex. Route has helped simplify that process, as well as give our customers added confidence and peace of mind.

The onboarding, setup and integration process was seamless from start to finish. A special thank you to Laura, who went above and beyond to answer all of our questions, implement everything behind the scenes, and even create custom workflows tailored to our business needs. The platform itself is incredibly user-friendly, and Laura provided a thorough walkthrough to ensure we felt confident using it from day one.

Highly recommend to any brand looking to elevate the post-purchase experience and scale with confidence!

We've been working with Route for package protection and returns for several months. The onboarding and integration process was seamless, their team is hands-on and responsive, and they're quick to make backend updates when needed. The claims resolution process is straightforward and easy for customers to navigate.

Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.