Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

免費安裝。 可能需支付額外費用。
評分 (3.9)
評價
開發者

特色

廣受與您同類型的商家愛用
  • 美國商家

應用程式相關資訊

發布日期

2019年1月17日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. 更多
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

定價

RouteApp LLC 可能另外收取費用,並開立 Shopify 以外的其他發票。 瞭解詳情

免費安裝

Additional charges may apply. Please visit route.com/pricing to learn more.

免費安裝

Additional charges may apply. Please visit route.com/pricing to learn more.

所有費用均以 USD 計價。 查看所有定價選項

402 則評價

整體評分
3.9
各級評分數量
  • 71% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 18% 的評分為 1 顆星
2024年1月30日

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
美國
使用應用程式 大約4年
RouteApp LLC 已回覆 2024年2月1日

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success

2024年1月30日

We are super thankful that Route has helped our business by approving claims from our customers. It has helped us out a ton. Getting set up was simple and the claim process was quick. Lukas has been available for all questions and walked me through the system step by step. Great product and great service.

Ice Up Industries LLC
美國
使用應用程式 3個月
RouteApp LLC 已回覆 2024年2月1日

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Have a great day!

Skylar, Customer Success

2024年1月3日

Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!

Half Face Blades
美國
使用應用程式 接近5年
RouteApp LLC 已回覆 2024年1月4日

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!
Skylar, Customer Support

2024年1月24日

I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support

Styles with Stephanie (a country boutique)
美國
使用應用程式 2年多
RouteApp LLC 已回覆 2024年2月1日

Hi there,

Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Skylar, Customer Success

編輯時間:2024年2月8日

Very poor response time to emails. Its been 24hrs and no response at all

Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.

Pure Life Science
加拿大
使用應用程式 4年多
RouteApp LLC 已回覆 2024年2月7日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,

Skylar, Customer Support

應用程式相關資訊

發布日期

2019年1月17日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面

由 RouteApp LLC 建置

關於「RouteApp LLC」

平均評分 3.9 顆星

已有 5 年為 Shopify 應用程式商店開發應用程式的經驗

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

支援服務

傳送訊息

merchantsupport@route.com

開發者無法直接以繁體中文提供支援。

其他同類型應用程式

4.9 滿分 5 顆星 共有 2588 則評價 提供免費方案
為您的顧客提供亞馬遜式查單體驗,大幅減少售後查單諮詢量,提升顧客體驗與忠誠度
5.0 滿分 5 顆星 共有 2904 則評價 提供免費方案
排名第一的物流軌跡追蹤 + 品牌追蹤頁 + 自動通知 + 複購轉換一站式解決方案 Track order tracker
Built for Shopify
4.9 滿分 5 顆星 共有 2664 則評價 提供免費方案
Effortlessly track, protect, & sync orders for happy customers