Modern Package Tracking
Build trust and loyalty with Visual Tracking™ that shows shoppers where packages are in real time for the ultimate transparency.
Premium Order Protection
Reduce loss, boost your bottom line, and increase customer loyalty with best-in-class order protection.
Intuitive Engagement Tools
Encourage additional purchases by engaging your customers when buying intent is the highest.
About Route ‑ Protection & Tracking
Route is the premier post-purchase experience solution for online retailers. Brands across the globe leverage Route to decrease costs, boost revenue and improve customer experience.
Best part? It’s free.
What is Route?
Route’s unique suite of products gives Shopify merchants unprecedented control over their entire post-purchase flow. Best-in-class brands leverage Route for order protection, real-time package tracking and modern customer communication and reengagement tools—all without coding or development skills needed.
- Package tracking - Email, App, SMSOrder protection - Full suite of coverage options
- Order resolution - One-click claim filing and reorders
- Automated support - Instant resolutions and refunds
- Customer reengagement - Promotional content
Route’s streamlined installation process makes it possible to get up and running on Shopify or Shopify+ in minutes.
Why you'll love Route
Our unique suite of products gives you unprecedented control over the entire post-purchase flow, which allows you to reap the benefits of a truly optimized and effective delivery experience.
- We make it easy for you and your customers to protect their orders.
- Order protection increases customer confidence at a pivotal point in the purchase process and encourages checkout.
- Route covers the cost of all lost, stolen or broken items that have been insured which protects your bottom line.
- Automate support and instant resolutions to keep your customers happy and build trust in your brand. *Route repurchases products directly from your site resulting in additional revenue.
- Visual Tracking boosts transparency during delivery and decreases “where’s my order?” calls and emails.
- Visual Tracking puts your brand front and center during delivery, drastically boosting brand impressions and overall awareness.
- Engagement tools allow you to organically promote additional products during delivery and increase customer lifetime value.
What Route will do for your business
Decrease customer support costs
- Unprecedented transparency during delivery, order protection, and effortless claim resolutions drastically reduce your customer support burden.
Increase margins and boost revenue
- Order protection ensures every sale counts, by reducing shipping loss. Plus, with decreased support costs and additional purchases, you’ll take more revenue home.
Improve customer experience
- Protected orders, real-time package tracking and improved communication all lead to a best-in-class experience that delights shoppers and brings them back time and time again.
See the app in action
Explore how the app works in an example store.View example store
Most recent reviews
Bona Fide Flower
Are you guys still functioning? I have not gotten any response in 2 weeks. I am also looking at my dashboard and we have issues from December that have not been taking care of. Assist me that would be really appreciated
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages.
We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products.
Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist.
Hope you're staying safe and healthy,
Jordan, Customer Service
This review is for both the Route app and one of their sales team members, Jared. I received a series of offensive emails from this rep. Jared's lack of professionalism reflects poorly not only on him but more importantly the company and platform. I hope other business owners do not have the same experience.