Cover Shipping Losses
Route protects your store and your customers while covering losses, keeping more revenue in your pocket.
Cart abandonment with new customers can be due to lack of trust. Route can increase conversion of these customers.
Improve Customer Experience
You don't lose money on refunds because we cover the cost. And we create an easy way for you to sell the same item again.
About Route ‑ Shipping Insurance
Why You Will Love Route
It's Free! As a merchant, you will never pay for Route.
Route will cover the cost of all lost, stolen or broken items that have been insured by the consumer, which means you can keep more of your revenue!
Route increases customer confidence at a pivotal point in the purchase process, resulting in site conversion increase.
Shoppers can buy with confidence knowing their purchase is guaranteed. Route reinforces trust in your brand and aids in purchasing decisions at the checkout page.
- Allow your customers to insure their shipments in one-click
- Increase conversion, customer loyalty, and lifetime value
- Increase trust by guaranteeing shipment or money back at no cost to you
What is Route?
Route is a free plug-and-play shipping insurance app for Shopify merchants.
We make it easy for your customers to purchase shipping insurance on their order for a fraction of the cost of the cart value.
As a business, you no longer have to worry about refunding orders which aren’t delivered for customers who choose to insure their order through Route.
Simply click “Add App” to sign up for the service. No coding is needed and setting up Route takes minutes.
How does it work?
After signing up with Route, you can either choose to have us install the code for you for free or someone on your team with very limited development experience can do this easily.
As part of the checkout process, customers can select Route to secure their order in one-click.
Customers receive a confirmation email from Route that they are protected and gives them a link to file claims.
If for whatever reason the order does not reach the customer, your product gets damaged before arriving at the customer or gets stolen from their porch, the customer can claim a refund from Route.
How do I get started?
To get started, click the button labeled “Add App”. If you’re logged into Shopify you’ll be asked to authorize the connection between your store and Route. This allows us to install our widget on your cart page.
How does Route calculate how much to charge customers? The amount we charge is calculated using a number of variables from type of product to the past history of similar businesses. Customers typically pay around one percent of the cart value.
Who is underwriting Route? Route is backed by the Lloyds of London group.
How long does it take Route to process claims? We respond to claims within 24 hours and do our best to process/payout claims within 5 days.
Is there a contract, or can I uninstall at any time? You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the delete button within your apps section, you will also need to unpublish/delete the Route product as well from your store.
See the app in action
Explore how the app works in an example store.View example store
Overall rating Based on 37 reviews
Most recent reviews
Beautiful Disaster Clothing
Route has helped us save an immense amount of money as we don't have to pay out of pocket now every time an order is lost, stolen or damaged. Customers can order order with confidence knowing that their product has been insured 100%. The staff at Route is always ready to help us with any questions or issues that we face. This app has truly changed our fulfillment process and customer service in a great way!
App installation was easy. Customers seem comfortable paying the small additional fee and the first customer claim was dealt with quickly and effectively. I would love to see it added as a service fee or shipping fee instead of an additional item in the cart, but that seems to be a Shopify restriction that they are working through.
Overall, a very worthwhile app.
Simple and painless integration into our Shopify store. Implemented at the same time as we were running new product launches, so I can't say for sure what the impact has been on sales... but I have a hunch it's been good. Nice that our customers can have that extra peace of mind and the team at Route has been responsive and professional. Would recommend it, especially if you have a high percentage of website visitors that are new to your brand.