Route ‑ Protection & Tracking

Fuel Growth with Order Protection, Package Tracking & More

Shopify app insights
  • Popular with businesses in the United States

Price: Free

Key values section

Immersive Package Tracking

Build trust and loyalty with Visual Tracking™ on the web, email, and Route app that shows shoppers where packages are in real time.

Green Package Protection

Protect packages and the planet. If an issue arises, charm shoppers with instant issue resolution. Protected orders are also carbon neutral.

Powerful Engagement Tools

Encourage additional purchases by engaging your customers when buying intent is the highest.

App details

Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

Launch date

Fits seamlessly into

  • Checkout
Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

Launch date

Fits seamlessly into

  • Checkout

Reviews

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Warrior Within Designs

    Location United States

    It has helped our business exponentially. This app puts my mind at ease and allows me to best serve my customer. I would recommend to any company that ships products.

    Developer reply
    September 26, 2022

    Hi there,

    Thank you so much for your review! We are so glad to hear this.

    If you had any additional feedback or questions, you are more than welcome to contact us at https://help.route.com/hc/en-us, and we will be there to help!

    All the best,
    Leea, Customer Service

  • THE MIGHTY HOBBY SHOP

    Location United States
    Time spent using app 10 months

    This is the worst app to work with. Very shady business!!! Creating orders on my store without consent or notifying, refunding orders without my consent and without notifying me. Has not been approving claims due to "Cosmetic damage". DO NOT WORK WITH ROUTE, WORST MISTAKE I HAVE DONE!!!

    Developer reply
    September 22, 2022

    Hi there,

    Thank you for sending in your feedback. I am sorry to hear that your experiences with our product and team have not been the experience we aim to give.

    If you have questions or concerns regarding replacement orders and refunds or our policies followed when approving and denying Order Issues you are more than welcome to reach out to your designated CSM directly or to our team through this link: https://route.com/help-center. We are here to help!

    Take care,
    Leea, Customer Service

  • Sonix

    Location United States
    Time spent using app 4 months

    We love using Route! Very simple integration and our customers love having extra protection on their packages. App is super intuitive and easy to navigate.

    Developer reply
    August 26, 2022

    Hey there! Thanks so much for the great review!

    Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help.

    Take care,
    Leea, Customer Service

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