Route Protection and Tracking
- Pricing
-
Free to install. Additional charges may apply.
- Highlights
- Popular with businesses in United States
- Rating
- 4.1 (416)
- Developer
- RouteApp LLC
Featured images gallery
Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
- Highlights
- Popular with businesses in United States
Languages
English
Works with
CheckoutCategories
Tracking
Notifications
Pricing
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
Reviews (416)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its package protection capabilities, which guard against losses from lost, stolen, or damaged packages, enhancing customer satisfaction and loyalty. It is noted for its easy integration and user-friendly claims process. Merchants also appreciate the proactive and effective customer service, making it a crucial part of their tech stacks for managing shipping-related customer service issues.
Route has saved our customer service department so much time by handling the majority of our lost, stolen, or damaged packages. We are always so excited when we see Route has been attached to an order with an issue because it will be taken care of quickly! Plus Route saves our company so much money by replacing packages with the money they collect, not our company funds. Our rep Robert and the customer service team have been so helpful when issues arise. We are so happy with Route's services.
Hi there,
Thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.
Have a great day!
Skylar, Customer Success
We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++
Hi there,
This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.
Thanks!
Skylar, Customer Success
They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Support
RouteApp LLC can answer any questions you have about Route Protection and Tracking.
Developer
Resources
Launched
January 17, 2019
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