Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

Free to install. Additional charges may apply.
Rating (4.0)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

January 17, 2019

Languages

English

Works with

Checkout

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. more
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

400 reviews

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient claim processing and resolution of shipping issues. They value its quick response time and excellent customer service, which saves administrative time and reduces customer inquiries. The app is seen as a strategic partner, providing protection on orders and aiding in cost recovery from lost or stolen packages. It's noted for its potential to save businesses significant money and enhance customer satisfaction. Many describe it as a game-changer and a great investment, especially during the holiday season when shipping issues increase.

January 30, 2024

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
United States
About 4 years using the app
RouteApp LLC replied February 1, 2024

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success

January 3, 2024

Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!

Half Face Blades
United States
Almost 5 years using the app
RouteApp LLC replied January 4, 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!
Skylar, Customer Support

December 12, 2023

Much needed app! The team at route are friendly and helpful! I get someone within 24 hours to respond and resolve any issues I have. They look after your business but most importantly, your customers. Always happy when customers purchase route with their order!

If you’re considering, do it!

Mickey's Girl
United States
Over 1 year using the app
RouteApp LLC replied January 4, 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!
Skylar, Customer Support

About this app

Launched

January 17, 2019

Languages

English

Works with

Checkout

Built by RouteApp LLC

About RouteApp LLC

4.0 average rating

5 years building apps for the Shopify App Store

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Support

Send a message

merchantsupport@route.com

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