Rush ‑ Order Tracking & Lookup

Rush ‑ Order Tracking & Lookup

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리뷰 2개
2022년 10월 17일에 편집됨

WORST APP WITH PATHETIC SUPPORT. The problem is occurring every time and they are providing me with temporary solutions. One of my carriers was not supported in the app and I contacted the support team. They made some regex for my carrier tracking code and informed me that I won't be facing the issue again. But every time same carrier tracking code is not updating. For every code, I have to reach out to the support team to make it work. I WOULD NOT RECOMMEND THIS APP AT ALL. Doesn't make sense to contact the support team every time. So don't spend your time on this app. ---------------------------UPDATED---------------------- How many times should I come to you? Should I come to you for every order tracking? This is insane. Instead of throwing comments here could you please work with your support team to provide permanent solutions for any issue instead of temporary ones?

Orgacia
인도
앱 사용 시간: 1년 초과
답글 Rush Ltd개 2022년 10월 17일

Hey Orgacia team!

We stand for our clients and provide them with the best support and app services. This is why almost every reviews here, are related to making merchant happy and feeling well taken care of. We genuinely try to be helpful and supportive for businesses, as we know how hard it is online.

We do support more than +700 carriers and if you start using a new carrier, you have to check first do we support it. We have integrated an extra carrier you requested before. You just had to reach out to us and we were going to do our best to integrate also the new carrier you start using!

However when leaving bad reviews as a form of extortion, to get paid services for free, request unreasonable things from Rush Team, or communicate in a way that is not considered friendly, informative, and enjoyable. It is something we do not agree on!

Feel free to reach out to us at help@rush.app

Gabriel,
Customer Success Lead

2021년 12월 17일에 편집됨

Initially I gave this app 5 stars. The emails and status updates that we're setting up are so mission critical that there can't be any mistakes! Things like Order Confirmations and Out for Delivery are pretty important. In the last 30 days this app has been a total and epic FAIL. 1. We set it up to notify customers about package stalls - and it stopped working. Status pulls are incorrect.
2. The app dashboard is completely useless. Doesn't help you resolve anything that is stuck in transit.
3. the final and last straw which is SUPER EMBARASSING is that the "Track Your Package" link button stopped working in the emails to our customers. This is just inexcusable!

Bar & Cocoa
미국
앱 사용 시간: 7개월
답글 Rush Ltd개 2021년 12월 20일

Hey Bar & Cocoa team, we apologize for the inconvenience that has occurred. Our dev team has resolved every issue that was reported. We hope to continue communication over chat, so we can help resolve any outstanding issues. We are here for you if you need us.