Rush ‑ Order Tracking & EDD , 311 vurderinger
Raffiner
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Etter vurdering
I used this app... because there are a lot of options to customize your page ... Best Customer support and best tracking app ever : ) Thanks, Rush Team
Hey Jewlies!
Thank you so much for taking the time to post your feedback with this great rating. We're always here to assist all the way and we're happy to serve you 😊
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry
Customer Success Lead
The app has been fantastic to use, way better than another app I had initially tried. I have been dealing with Gabriel and he is very helpful and patient
Hey Organisation Station AU!
It is an honor to get positive comments when being compared to other apps! ❤️
Thank you for your great feedback! 🥳
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know 😊
Gabriel,
Customer Success Lead
App doesn't work, keeps having bugs, have huge amout of clients reaching out, its not sustainable
Dear Koss Design Team,
We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.
We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."
In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.
At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.
Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.
In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.
Best Regards,
Slav
Product Lead @ Rush
Ich denke ich habe nun alle Apps die irgendwas mit Tracking zu tun haben ausprobiert.
Rush ist die smarteste, schönste und die mit dem allerbesten Service!!! 100% MUST HAVE APP
Hey salt-switch.shop
Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush!
When we hear from happy customers like you, we spread positivity around!
Our dev team smiles like kids, every time we share that Rush is a must-have tracking Shopify App :)
Let us know when you add it to the next store, we will give you a nice starting present there!
Gabriel,
Santa Claus for repeat customers
Setting up the app was a breeze! We had some trouble in the beginning but the support team were superb and help get our issues sorted out asap!
Hey Planet Hockey!
Thanks so much for sharing your review about the Rush easy setup! here if you need more help on parcel tracking or order status updates.
We’re glad to hear that our team’s actions lead to one more happy customer!
Gabriel,
Customer Success Lead
I installed this app since more than 2 weeks now, and I really think it's one of the best on the market. In fact, the onboarding is really easy, the dashboards easy to understand, there are some important analytics easy to access, and much more! Since installed, I have not had any customers ask where their order was <3 Continue the great work Rush :)
Hey Ripcorde!
Wow! Saying that we are the BEST tracking app is awesome! ❤️ 🥳
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Rush.
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry 💚
Customer Success Lead
Jeg kan virkelig godt lide denne Rush-app, den giver dig ekstra indtægter, og den er prissat efterhånden som du vokser, så den er ideel. På den måde kan du gradvist øge din månedlige regning, efterhånden som du tjener flere penge
Hey Zula Mode® Danmark Team!
Thank you for adding your stores and for your trust! ❤️ It is a pleasure working with you! We are always here if you need more help on parcel tracking or order status updates 😊
Cherry,
Customer Success Lead
Muy buena la atención al cliente. La aplicación es práctica pues de un vistazo puedes saber el estado de todos los envíos, así como incluir tu propia página de seguimiento. Estoy probándola pero de momento me parece genial
Hola De Moi à Toi Regalos!
Estamos muy agradecidos de que se haya tomado el tiempo para compartir sus comentarios con nosotros. ¡Estamos muy contentos de que nuestro servicio le haya causado una gran impresión! Tenga la seguridad de que continuaremos ayudándolo de cualquier manera.
¡Háganos saber si necesita más ayuda con la página de seguimiento del estado del pedido de marca o ayuda con las notificaciones de envío!😊
Cherry
Customer Success Lead
Great company and great tool to be used. I also love how easy the support is to get an answer from. I have been working with Gabriel Stankov and he has been a great rep for all my questions.
Hey CBD Living Wholesale!
Thank you for adding another store and for your trust! ❤️
It is a pleasure working with you! We are always here if you need more help on parcel tracking or order status updates 😊
P.S. Hope you are enjoying the new tracking page builder! 👍
Gabriel,
Santa Claus for repeat customers 🎅
Initially I gave this app 5 stars. The emails and status updates that we're setting up are so mission critical that there can't be any mistakes! Things like Order Confirmations and Out for Delivery are pretty important. In the last 30 days this app has been a total and epic FAIL. 1. We set it up to notify customers about package stalls - and it stopped working. Status pulls are incorrect.
2. The app dashboard is completely useless. Doesn't help you resolve anything that is stuck in transit.
3. the final and last straw which is SUPER EMBARASSING is that the "Track Your Package" link button stopped working in the emails to our customers. This is just inexcusable!
Hey Bar & Cocoa team, we apologize for the inconvenience that has occurred. Our dev team has resolved every issue that was reported. We hope to continue communication over chat, so we can help resolve any outstanding issues. We are here for you if you need us.