Recensies (313)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
Bewerkt 6 juni 2024

Update 2 : Encore un bug qui revient et qui rend l'expérience horrible pour nos clients car les colis ne sont pas tracké.
Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment...

L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...

Céladon Paris
Frankrijk
9 maanden gebruiken de app
19 juni 2024

The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking.

The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots.

They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates.

It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.

Guan
Zweden
Ongeveer een maand gebruiken de app
17 juni 2024

Customer service is super good, and helps you with anything you ask them! Super good app!

Vation
Denemarken
30 dagen gebruiken de app
12 april 2024

So far no problems. Fast and helpful support

Il Quadrifoglio
Italië
4 maanden gebruiken de app
14 april 2024

Excellent and fast customer service !

MMASI
Verenigde Staten
2 maanden gebruiken de app
Bewerkt 11 juni 2024

Update - June 12th

Rush App casued THE SAME ISSUE which happened not long ago, where Klaviyo is not triggering the emails.

This time it has been almost 2 weeks, but they didn't even update the merchants.

Last time it happened, it took them 6+ weeks to fix the ongoing issue.

Nightmare.

No compensation or anything. Disappointed AGAIN.

________

Rush App has failed to send out any of our push emails via Klaviyo for more than 6 weeks now. The problem hasn't been fixed and they won't even tell us how long it will take. They simple respond with "Our Dev is working on it, please be patient" every time I follow up with them. They are not taking care of merchants too well nowadays. I def do not recommend this app to other merchants who are serious about providing the best customer support for their customers.

Capy-era
Verenigde Staten
11 maanden gebruiken de app
12 maart 2024

I am thoroughly impressed with Rush App! Their customer support team, especially Cherry, is incredibly helpful and attentive, always ensuring our needs are met promptly. The app itself is a lifesaver for tracking orders, with its user-friendly interface and professional-looking tracking page. Highly recommended for anyone in need of efficient order management!

AMVIM
Verenigde Staten
8 maanden gebruiken de app
17 april 2024

te responden al momento y te solucionan las dudas que tengas

Clilim
Spanje
9 dagen gebruiken de app
5 april 2024

Happy!

Evalow
Nederland
14 dagen gebruiken de app
18 maart 2024

It is becoming a nightmare to have this app. The team is highly ineffective in managing the issues- these issues are actually the basic features that they provide!!!!! This has been going on since 3 weeks and there is NO ISSUE THAT HAS BEEN RESOLVED yet!! We are still having their app & would update here before uninstalling if this continues.

Kamakhyaa
Verenigde Staten
20 dagen gebruiken de app