Rush ‑ Order Tracking & EDD , 312 recensies
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Strongly recommend! Helped us to solve the constant 'where is my order' email influx, customer support guys are extremely happy about that :) Easy to set up, use, and manage (as the UX is amazing). Excellent integration with Klaviyo and so far, did not have any issues. 5/5
Hi fulfillment-knee
You’ve left a smile on the faces of our whole team with your kind words. ❤️
Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the shipping emails for Klaviyo! Reducing the WISMO tickets as much as possible is one of our main goals!
Gabriel,
Customer Success Lead
This is a great app which is very helpful in managing my tracking info to help me create a better user experience in my store. Support is wonderful and very helpful, Cherry has gone above and beyond to help me set everything up correctly.
Hey Club Yolo!
Aww... You've left a smile on the faces of our whole team. Thank you so much for sharing this with us. We're grateful that we had the opportunity to serve you.
We are always here if you need more help on parcel tracking or order status updates. 😊
Cherry
Customer Success Lead
The support is very responsive and quick, specifically KenMicheal was the person that helped me. Very Helpful!
Hey Mother's Cove!
We’re grateful that we had the opportunity to help you with the setup! Ken is a top notch guy and always ready to assist! ❤️
Feel free to let us know if you need further help with branded order status tracking page, or email notifications! 😊
Cherry,
Customer Success Lead
Rush is one of the best tracking apps on Shopify! Honestly, probably the best tracking app out there. Nice UX, great support and the back office is easy and works well for our business to grow every day! I recommend Rush strongly!
Hey Reyrr Athletics!
Thank you for your kind words! We’re grateful for your feedback. Calling us one of the best tracking apps gives us butterflies in the stomach. 🦋🦋🦋
I'm happy to hear that Rush is helping you grow your business! That's the idea!
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)
P.S. We just released a new feature where Upsells can be single click checkout :)
Gabriel,
Customer Success Lead
Customer service has been very helpful. Initial setup has been quite straight forward and they helped to set up integration with third party email services.
Hi e-rigging!
Thank you so much for the great rating and for taking the time to post a review. ❤️
We are pleased to see that you are happy with our customer support and the shipping emails we set you up 😊
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails 👍
Gabriel,
Customer Success Lead
I started my online business importing products from around the world which could lead to very unhappy customers not being updated about their product delivery. Rush helped me keep a clear understanding from them and avoid too many "where is my order" chats, emails and messages in general, I don't have to do that anymore since customers can do it themselves and with a branded page easy to configure
Hi The Locker Room Jock
Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush! We are happy that Rush helped you resolve the issue with too many WISMO tickets!
Making your client's order tracking easier is one of our top priorities! When we hear from happy customers like you, we spread positivity around!
Please feel free to contact me at any time by email or at the support chat!
Gabriel,
Customer Success Lead
App doesn't work, keeps having bugs, have huge amout of clients reaching out, its not sustainable
Dear Koss Design Team,
We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.
We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."
In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.
At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.
Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.
In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.
Best Regards,
Slav
Product Lead @ Rush
Very helpful customer support:) Has helped me with many things and their dev team can fix things quickly
Hey Minioskopet SE!
Thank you so much for taking the time in sharing your feedback. We're grateful that we had the opportunity to serve you. We are pleased to know that you are happy with the service! 😊
Should you need any other support with the parcel tracking page or email notifications, feel free to contact us on Live Chat or via well-known emails :)
Cherry
Customer Success Lead
Rush app is part of our stack that brings extra revenues, definitely a game changer both on the customer side and on the business side. Also, I love their seamless klaviyo integration. It brought us a lot of extra revenues since we started using it!
Hey GothRider®!
Nice to see you profitable and earning with Rush 💰💰💰!
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Gabriel,
Customer Success Lead
A NIGHTMARE! I was just trying to test it out since my previous app's customer service was so bad. But right upon downloading the Rush app, it completely ruined the current tracking app I was using to check orders. I'm used to apps asking for permission before doing this but it was overriding everything without consent. Also when the Rush app imported data of previous orders, the statuses were all completely wrong for all the orders. I uninstalled the app because it was not for me, and now I have to deal with my previous app's bad customer service. I only suggest this if you have no customers and you want to see if it is for you, this was a horrible app to use for transitioning tracking apps.
Hi Noelle,
I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us.
Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it.
The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store.
Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default.
I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out.
To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app.
I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help.
Best,
Slav