Recenzje (313)
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Update: the app has disconnected from Klaviyo once again so no events were being passed on which means no customers were notified of their shipments.
This has happened to me at least 5 times over the past months. I thought the new management had things under control but this is clearly not the case. Very upset customer. Time to move on to a reliable app.
Hey JP,
I understand your disappointment! It’s important to us that our customers are more than satisfied. We immediately resolve this issue and applied special RegEx rules. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
I've contacted you via email and live chat to follow up with you. Please kindly have a check.
Looking forward to your reply.
Gabriel,
Customer Success Lead
I use Rush for all of my stores. It is the perfect solution to making sure my customers are happy and notified! It's very easy to implement and the customer support helped me with the tracking page design!
Hi Primerra Paris
Thank you so much for the great rating and for taking the time to post a review. ❤️
We are pleased to see that you are happy with the branded tracking page!
Let us know when you add it to the next store, we will give you a nice starting present there! 🎁
Gabriel,
Santa Claus for repeat customers 🎅
I am very excited to see this application, and this is the complete tracking application that meets every store's needs. They really understand what is needed for a tracking application. And also they help me to build a shipment flow for my Klaviyo. Their support is very fast, and their support always helps me and answers my various questions regarding their product. 5 STAR GIVEN FOR THEM. If you have a shopify store, you should have to try these apps.
An amazing app that your customers will love. Sure, the tracking page is a great feature but for us, that is not the best part of the app. It will give you so much great data and possibilities to create amazing custom flows that will help you increase LTV!
Hey, Elite Supps!
Thank you so much for the great rating and for taking the time to post a review. ❤️ We are pleased to see that you are happy with the branded tracking page and the powerful flows! 🥳
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Gabriel,
Customer Success Lead
It has helped us reduce the questions from our customers about the status of their orders and increases the level of confidence in the post-sale process.
Hi LámparaYa MX
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we reduced your support tickets and were able to improve your client's post-purchase order tracking experience!
Gabriel,
Customer Success Lead
Best Order Tracking app !! Just Loved it! Highly Recommended!
I encountered an minor issue , rush team developers solved it within minutes! superb service!
The app is great and offers a pretty good price / performance ratio for us. However the support is what really sets the app appart. We had some issues with the DHL tracking and after flagging them the entire tracking was redesigned within a week. Can 100% recommend Rush and their team!
Hey Zeitgeist Vintage
Thanks so much for sharing your review about the Rush performance! ❤️
We are always here if you need more help on parcel tracking or order status updates.
We’re glad to hear that our team’s actions lead to one more happy customer!
Gabriel,
Kung Fu-Master & Customer Success Lead
Old review: This is the best order tracking Shopify app. I use it for all my e-commerce store and it prevents so many inconveniences. I love the team and the customer service. I will keep using this app and will download it for all my new stores.
New Review: Customer service became awful, UI still laggy, if I was doing this decision all over again I would avoid.
Hi Noble Gents,
We are sorry to see you change your 5-star review to 1-star because, after years of using the app, we do not offer the discounts that you got 3 years ago.
We change our plan policy each year, but we let all clients use the max on of the plan, as long as they stick to it.
We are happy to provide you with our top support and support all your stores.
However, discounts that you request to get, are not possible. The app changed dramatically in 3 years, and so did the pricing and support.
Cheers and happy holidays.
Gabriel,
Santa Claus for repeat customers
I just started using the app and so far so good. I had a small issue happen but Ken was super responsive and tried to help me right away. Great customer service.
Hey Wanderlush!
We're so thrilled to know that you appreciate our service and have chosen Rush as your shipment tracking app! Ken is a top notch guy and always ready to assist! ❤️
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry
Customer Success Lead
We have been using Rush for some time for our post purchase upsell and order tracking and they have been exceptional. Tosh and Gabriel have been great helping us grow. Definitely recommend.
Hey, CBD Living!
Thank you for your kind words! We’re grateful for your feedback. ❤️
I'm happy to hear that Rush post purchase upsells and order tracking are adding more revenue to the store! That's the idea! 🥳
Tosh is an amazing guy and ready to jump on short call anytime you have any questions! 👍
Gabriel,
Customer Success Obsessed