Rush ‑ Order Tracking & EDD , 312 รีวิว
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The team at Rush have been extremely helpful. Adding the app and setting up the tracking page was a snap, but then the Rush team helped me add some upsell/crosell banners to my checkout page, and helped me draft email flows so my customers get tracking updates via email. I could not recommend Rush enough.
Hi Mushy Beds
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the setup of the Mushy Bed's branded tracking page and the shipping email for Klaviyo!
Gabriel,
Customer Success Lead
By far the best tracking app we've ever used! Tons of features with a lot of new ones on the way. Integrates with everything we need.
Hey, Kittio!
Calling us the best tracking app is giving us butterflies in the stomach. 🦋🦋🦋
We're glad that customers like you are having a great experience at Rush - Let us know if you need further help with a branded order status tracking page, or help with shipment notifications!
Gabriel,
Customer Succeed Lead
Old review: This is the best order tracking Shopify app. I use it for all my e-commerce store and it prevents so many inconveniences. I love the team and the customer service. I will keep using this app and will download it for all my new stores.
New Review: Customer service became awful, UI still laggy, if I was doing this decision all over again I would avoid.
Hi Noble Gents,
We are sorry to see you change your 5-star review to 1-star because, after years of using the app, we do not offer the discounts that you got 3 years ago.
We change our plan policy each year, but we let all clients use the max on of the plan, as long as they stick to it.
We are happy to provide you with our top support and support all your stores.
However, discounts that you request to get, are not possible. The app changed dramatically in 3 years, and so did the pricing and support.
Cheers and happy holidays.
Gabriel,
Santa Claus for repeat customers
By far the best shipping app I've used so far! It's like having the best features of Aftership and Tracktor combined into one, with a way better UI and customization. Their customer support is incredible as well! They were easily able to add customizations to the tracking page that made it look so much better, and improved the experience for my customers. Incredible work!
This is the best team, the amount of effort these guys put in is more than amazing. Special thanks to KenMichael.
Hey Marlo Roller!
KenMichael is indeed a professional! I couldn't be more proud of how everyone is doing a very good job when it comes to serving our valued clients!
Should you need any other support, please do not hesitate to contact us on Live Chat.
Thanks again for choosing Rush!
Gabriel,
Customer Success Lead
Friendly customer service aways help on a time ,the customers know anytime where is the parcel.Thank you perfect app
Hey Nova Rossa Team!
Thank you so much for sharing your review about the Rush great service!❤️
We are always here if you need more help on parcel tracking or order status updates. 😊
We’re glad to hear that our team’s actions lead to one more happy customer! 🥳
Cherry
Customer Success Lead
This app definitely saves a lot of time! From now I can easily upload all my tracking with CSV and works just perfectly. Support is always open for help. This is the greatest app for tracking because they even have upsells on it.
Great customer service, they come back to you very quickly and sort out any issues without a fuss, i definitely recommend this app
Hey, The Look Edit team!
Thank you so much for the great rating and for taking the time to post a review. ❤️
We are always here if you need more help on parcel tracking or order status updates.
Gabriel,
Customer Success Lead
Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community
Hey, Primerra!
We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!
Our status updates sync has been significantly improved!
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)
P.S. We just released a new feature where Upsells can be single click checkout :)
Gabriel,
Customer Success Obsessed
I just installed the app, however, the customer support has been exceptional so far, which is super important for me. Will update the review once I have used it for a bit longer :)
Hi Lushy Intimates!
Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush! Let us know when you add it to your others stores, we will give you a nice starting present there!
Gabriel,
Santa Claus for repeat customers