รีวิว (313)
จำกัดการแสดงผล
-
ตามคะแนน
THE HELP RECIVED WAS BEYONDMY EXPECTIONS. CLEAR AND EFFICEINT, I AM EXTREMELY PLEASED WITH THE APP AND THE CUSTOMER SERVICE. I DON'T FEEL ALONE, IF I HAVE A QUESTION.
Hey Veronica Luxe Team!
We're delighted to hear that your experience with our support went beyond your expectations! Our team is committed to providing clear and efficient assistance, and I'm thrilled that you're extremely pleased with both the app and our customer service.
Remember, you're never alone – feel free to reach out if you ever have any questions with the order tracking page or email notifications. Your satisfaction is our top priority!
Cherry,
Customer Success Lead
Rush is an amazing app to use in order to get accurate information about your orders shipments.
Hey Olley Shop Team!
We're really glad to hear from you about how amazing the Rush app is for tracking your order shipments! 🌟 Accurate information is crucial, and we're committed to providing it to you.
Please don't hesitate to reach out if you need help with your order shipment statuses or notifications. Thanks for choosing Rush!
Cherry,
Customer Success Lead
Everything is top-notch. Especially the support is always helping you out. I can recommend Rush 100%.
Hello Islamic-Essentials Team!
We truly appreciate your recommendation and are thrilled to hear that you found everything top-notch, especially our support team. We take pride in providing excellent service to our customers, and it's always rewarding to know that our efforts are appreciated.
If you ever have any more feedback or need assistance in the future with regards to the tracking page, shipment notifications, etc., please don't hesitate to reach out. We're here to help!
Cherry,
Customer Success Lead
Great response time, assisted me with embedding a tracking page and looks good!
Hey Comfy Classics Team!
Thank you for the positive feedback! We're pleased to hear that you love the looks of your tracking page. If you have any additional needs or further questions with the app set-up, feel free to reach out. We're here to help!
Cherry,
Customer Success Lead
A NIGHTMARE! I was just trying to test it out since my previous app's customer service was so bad. But right upon downloading the Rush app, it completely ruined the current tracking app I was using to check orders. I'm used to apps asking for permission before doing this but it was overriding everything without consent. Also when the Rush app imported data of previous orders, the statuses were all completely wrong for all the orders. I uninstalled the app because it was not for me, and now I have to deal with my previous app's bad customer service. I only suggest this if you have no customers and you want to see if it is for you, this was a horrible app to use for transitioning tracking apps.
Hi Noelle,
I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us.
Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it.
The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store.
Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default.
I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out.
To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app.
I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help.
Best,
Slav
Exceeded all expectations. Flawless execution. A true delight in every aspect. 10/10! Highly recommended!
Hey Rock House Team!
Yay! We are thrilled to hear that you appreciate our service and have chosen Rush as your shipment tracking app! ❤️ We're so glad that our service has brought you such a great first impression!
If you ever need further help with the parcel tracking page or shipping notifications, we're just a message away :)
Cherry,
Customer Success Lead
The only way to get tracking
Hey sleepyhouse Team!
Thank you for your feedback! We're delighted to hear that you found our tracking app helpful.
If you have any questions or concerns with the features we have, please don't hesitate to reach out- we're here to assist you with any of your needs. Thank you for choosing our services, and we look forward to continuing to meet your expectations.
Cherry,
Customer Success Lead
Esta aplicación permite de forma muy sencilla integrar la página de seguimiento del pedido dentro de tu tienda, totalmente personalizada y además te permite ocultar estados del paquete que no interesa que tus clientes vean.
Totalmente recomendada.
¡Hola Laurin!
Gracias por compartir su experiencia con la aplicación Rush. Apreciamos su tiempo en resaltar las características, que realmente ayudaron a la configuración de su tienda. Le agradecemos que haya recomendado nuestra aplicación de seguimiento.
Si tiene alguna otra sugerencia o inquietud con respecto a su página de rastreo o notificaciones de envío, ¡no dude en compartirla con nosotros!
Cherry,
Customer Success Lead
I installed the app and started configuring my tracking page. I tried testing the app to see if it actually worked, and it ate up 3 of my credits. I reached out to support and their response was that my credits would refresh within a month. Really? I can't even test your app without using up my credits???
I'm seriously not impressed with the way this company will nickel-and-dime you to death with their credit system. I have used other tracking apps in the past, and they did not operate this way. Stay away from these guys. You'll get better value for your money elsewhere.
Hi, this is Slav, Product Lead,
I'm sorry to hear that you had a negative experience. It was just escalated.
We checked, and we saw there were 3 shipments marked as used out of 50 from the FREE plan. I'm happy to double your shipment quota for the first few months for you to "tried testing the app". There is also a 3-month free plan for stores that are just starting out.
If you want to try it again, let us know, and we will help you to your satisfaction. I'm also happy to jump with you on a call and help you with the setup.
Good luck in the upcoming BFCM season.
אני בעל חנות ותמיד חיפשתי דרכים להסתיר את השילוח מסין ולצמצם שאלות כמו, איפה המשלוח שלי וביטולי עסקה.
מאז שהתחלתי להשתמש ב-Rush.app, הכל השתנה!
האפליקציה מתממשקת לחברת המשלוחים שלי בארץ (תפוז) ולספק הסיני, ובאמצעות ראש יש לי דף מעוצב לברנד שלי, שמראה בכל רגע נתון איפה ההזמנה.
מה שאהבתי במיוחד, היא העבודה שלמרות שהכלי מיועד לאופרציה בגדול, האפ-סלים שהוא מציע גרמו למחזור שלי לעלות ב7% כשבוע לאחר ההתקנה.
מומלץ בחום!