Rush ‑ Order Tracking & EDD , 312 รีวิว
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Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment...
L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...
awesome app
Hello PlushPaws!
We’re so grateful that you took the time to share your feedback with us. We appreciate your support. However, we would like to know if there's anything specific that you feel could be improved, please feel free to share your thoughts with us.
We've contacted you via email to follow up with you. Please kindly have a check.
Cherry,
Customer Success Lead
I've been using Rush for a few years now and the app is very powerful for tracking orders as it integrates with Shopify and other apps such As Klaviyo.
I've encountered multiple problems along the way, and more than once I considered switching to a different, more reliable tracking app, even if it did not have all the functions that Rush offers.
Recently however the app was acquired by a new group led by Mr. Admir who has been very responsive and effective to fix any bugs that previous developers had left. So for now I've changed my review to 4 out of 5 stars in hopes that Rush (and its integrations) will be stable and 100% reliable in what matters the most: tracking Shopify orders.
Hey JP,
I understand your disappointment! It’s important to us that our customers are more than satisfied. We immediately resolve this issue and applied special RegEx rules. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
I've contacted you via email and live chat to follow up with you. Please kindly have a check.
Looking forward to your reply.
Gabriel,
Customer Success Lead
Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community
Hey, Primerra!
We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!
Our status updates sync has been significantly improved!
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)
P.S. We just released a new feature where Upsells can be single click checkout :)
Gabriel,
Customer Success Obsessed