Rush ‑ Order Tracking & EDD , 318 条评论
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Customer service has been very helpful. Initial setup has been quite straight forward and they helped to set up integration with third party email services.
Hi e-rigging!
Thank you so much for the great rating and for taking the time to post a review. ❤️
We are pleased to see that you are happy with our customer support and the shipping emails we set you up 😊
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails 👍
Gabriel,
Customer Success Lead
I started my online business importing products from around the world which could lead to very unhappy customers not being updated about their product delivery. Rush helped me keep a clear understanding from them and avoid too many "where is my order" chats, emails and messages in general, I don't have to do that anymore since customers can do it themselves and with a branded page easy to configure
Hi The Locker Room Jock
Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush! We are happy that Rush helped you resolve the issue with too many WISMO tickets!
Making your client's order tracking easier is one of our top priorities! When we hear from happy customers like you, we spread positivity around!
Please feel free to contact me at any time by email or at the support chat!
Gabriel,
Customer Success Lead
Noen ganger opplever vi lengre oppfyllelsestider, og muligheten til å vise meldinger som "Ordrebehandling", etterfulgt av "Ordresammenstilling", og en annen melding over en periode er spilllader. Dette alene reduserer kundene fra å ta kontakt for å sjekke om bestillingen deres vil bli sendt, eller i verste fall tilbakeføre oss direkte hvis de ikke ser noe.
Hei Zula Mote®-teamet!
Tusen takk for at du vurderer Rush som appen for sporing av forsendelser. Vi er glade for å høre at du likte hvordan appen fungerer, spesielt vår tidslinjefunksjon før forsendelse.
Hvis du noen gang trenger hjelp med sporingssiden, varsler om ordrestatus osv., ikke nøl med å ta kontakt!
Cherry
Customer Success Lead
App doesn't work, keeps having bugs, have huge amout of clients reaching out, its not sustainable
Dear Koss Design Team,
We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.
We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."
In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.
At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.
Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.
In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.
Best Regards,
Slav
Product Lead @ Rush
Great customer service! They did everything we asked for and even more! Also, easy to schedule a call. We were pleasantly surprised. Keep up the good work! :)
Hi Devil Walking Team!
Aww. You’ve left a smile on the faces of our whole team with your kind words. ❤️
Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you.
Should you need any other support with your tracking page or order email notifications, please do not hesitate to contact us on Live Chat.
Thanks again for choosing Rush!
Cherry,
Customer Success Lead
Very helpful customer support:) Has helped me with many things and their dev team can fix things quickly
Hey Minioskopet SE!
Thank you so much for taking the time in sharing your feedback. We're grateful that we had the opportunity to serve you. We are pleased to know that you are happy with the service! 😊
Should you need any other support with the parcel tracking page or email notifications, feel free to contact us on Live Chat or via well-known emails :)
Cherry
Customer Success Lead
Rush app is part of our stack that brings extra revenues, definitely a game changer both on the customer side and on the business side. Also, I love their seamless klaviyo integration. It brought us a lot of extra revenues since we started using it!
Hey GothRider®!
Nice to see you profitable and earning with Rush 💰💰💰!
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Gabriel,
Customer Success Lead
Love the app so far and the team behind Rush. The onboarding has been phenomenal with Gabriel helping us to set up. I believe this app will go mainstream soon, its only a matter of time.
Keep up the good work team and thanks again for you help Gabriel :)
Ecommerce entrepreneurs,
Steve & Shawn
Hello Steve & Shawn!
We're thrilled that you're loving the app and appreciating the efforts of the Rush team! It's fantastic to hear that Gabriel provided you with exceptional onboarding support during the setup process. We share your enthusiasm and confidence in the app's potential to become a mainstream success.
We'll definitely keep up the great work as a team. Thank you for choosing Rush as your order tracking app – we're here to support you every step of the way.
Cherry,
Customer Success Lead
Excellent app. I love how easy it is for me to track orders and update customers. The support is also great and fast! Highly recommended.
Hey, Angela J. Ford | Fantasy Author!
Thank you for your kind words! ❤️
We’re grateful for your feedback. 🥳
If you need help lifting the revenue 💸 via parcel tracking page or shipping notifications. Let us know :)
P.S. We just released a new feature where Upsells can be single click checkout :)
Gabriel,
Customer Success Obsessed 😆
Awsome app! if you want to Increase AOV, Rush is the right solution. This app keeps my customers informed of everything related to the status of their orders.
Hey Passion Bump Team!
Thank you so much for giving us your best remarks on the app ❤️ We're glad that customers like you are having a great experience at Rush.
If you need further help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)
Cherry
Customer Success Lead