Rush ‑ Order Tracking & EDD , 312 条评论

Great app and customer service.
Great app and customer service.
Great app and customer service.
Great app and customer service.

From the start their team is very responsive, and more than willing to help with anything they can. We had an issue on our end that was totally not related to them — they reached out to inquire if we were able to resolve it. We're in the final phase of getting the store/app launched, but the on-boarding process has been nothing short of SUPERB! On top of that they offered to setup and integrate special flows within in our Klaviyo platform to optimize the app even further (game changer). And, offered to customize our tracking page. The app has so MANY great features that are needed, with an amazing team behind it! . Also, check out who is backing the app... you won't be disappointed. Rush is on point — HIGHLY recommend it!

Ken and Cherry were very easy to talk with and were very knowledgeable on the topics. Cherry assisted with things quickly and did a good job!

Great customer service. Amazing UI/UX. Top notch features. This app will bring unprecedented satisfaction to your customers. 100% Recommended.

This is indeed the best tracking application ever made, the tracking page is incredible well-made and even makes you money by its upsells and cross sells, you can make your shipping emails so informative and frequent that you will no longer see disputes ! Customer support is amazing, it is always there to help you in a minute away !

Sehr schneller und netter Support. Kein vergleich zu anderen Trackingapps. Kann ich nur weiter Empfehlen

what a genius idea behind this app! As a consumer I definitely click on the tracking page as an item gets shipped to me. I also appreciate those "shipment delivered" emails, so I'm happy to find an app that helps me do this as a business. The integration with Klaviyo is key - the app support does the entire Klaviyo flow for us so that's awesome. Support is very helpful! Highly recommended.

First day of using the app. Seems very solid and well made. The tracking page is really modern and looks awesome. Support is also very helpful and kind. Hopefully, we will keep using it to help our customers track their orders. :)

Fast and easy onboarding. needed help got an answer immediately. Everythink is perfect for a smal and big Onlineshop Owner

The app concept is brilliant. However, it is not polished. I leave this review after an initial 1-star review. The CEO then reached out to me, which I appreciate, and told me the team would work with me to solve any issues. - The app claims it will automatically update to the last mile tracking number. This is fantastic for businesses shipping overseas, and no other app does this. However, it will only do so if the original carrier updates the tracking with the last mile. And even if there was a last-mile number, the app ignored it sometimes. We saw many shipments that never changed to the last mile at all even though this was displayed on the native carrier page. - Since it will fail to pull the last mile in many cases, the tracking info will not be as complete and will be very confusing for customers, that will email you immediately. We got many emails from customers who did not understand where the package was. - The variables for Klaviyo could be better. We could not add product variant title, billing address, or the order status link from Shopify to our emails. - You cannot disable native order & shipping confirmation Shopify emails unless you are Plus. Even though this is a Shopify limitation, they should mention it. - The PayPal integration is still not finished after 3-4 months later. - The support, while helpful, seems to be overwhelmed. I had to wait several days for a response in some cases, and messages will be easily missed when using their slack channel. I had a feeling of being on my own sometimes. I'd really like someone working with us to set up flows more in-depth. We had questions daily, and the support pace was frustrating at times, slowing us down a lot. - Tracking page customization is tedious. It can only be done via support (you have no control), and it takes a while. They will adapt to your requests, though. All you need is patience. Having an editor with blocks would be fantastic. All in all, a very decent app with lots of potential, but I guess it did not meet our hyped expectations after reading through their website, and the CEO promised excellence. If you don't ship from overseas, don't need elaborated Klaviyo emails, and have a quite simple setup, this app will do great for you!