Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this order tracking app for its superior features, affordability, and excellent customer support. They appreciate its user-friendly interface, seamless third-party integration, and code-free customization. Key features include a branded tracking page, AI prediction for delivery dates, and carrier assigning rules. The app supports multiple languages, provides real-time updates, and effectively manages inventory and shipment tracking. Merchants value its reliability and versatility in enhancing the customer tracking experience.

October 19, 2022

Great shipment tracking app. Works as expected and generates additional revenue. Team is responsive and always helps with any inquiries.

BURGA AU
Lithuania
Over 1 year using the app
Rush replied October 24, 2022

Hey BURGA AU!

Thank you so much for considering Rush as the great shipment tracking app. Your comment has given us valuable insight into the services that we provide. Rest assured that this will not go unnoticed 🤚

If you ever need further assistance, please don't hesitate to reach out!

P.S. Hope you are enjoying the new tracking page builder! 😊

Cherry 💚
Customer Success Lead

August 16, 2022

We moved all our 9 stores from Aftership, and before that 17track to Rush! The tracking app is a great addition to the store! We made an extra $ from the upsell we have added on the tracking page and Klaviyo flows! Really easy to integrate with Klaviyo and their team built custom shipping flows for us. The information they provide with the advanced report is incredible. We only wish we had found it faster.

BURGA
Lithuania
Over 1 year using the app
Edited June 28, 2022

Glad to have it! Easy to set up, works great with other apps and the sleek style is an added bonus. Their customer support staff is awesome and helps us out whenever we encounter an issue or have a general question. Also, saves us a lot of trouble from the customer side of the tracking progress. All in all, will use for future stores and for anybody wondering, make sure to grab it :)

Bandoo fulfillment
Latvia
About 1 year using the app
Rush replied April 10, 2022

Hey, Bandoo fulfillment

Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush!
When we hear from happy customers like you, we spread positivity around!
We are glad that we provided better delivery tracking for your clients and reduced the chargebacks!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed

August 24, 2021

The RUSH team is super helpful and responsive to all of our request and queries! We have installed an order tracking widget on our stores and it has helped us to reduce the amount of emails sent to our CS asking about the whereabouts of their parcels. Overall, super good experience will recommend!

Bottoms Lab Rest of the world
Singapore
About 1 year using the app
September 1, 2021

Seamless Integration to your store, less hassle on shipment questions from your customers so that you are able to focus on the right thing that boosts your sales! Customer service response time was quick and get you sorted out on all requests.

Wing Heong BBQ Meat
Malaysia
About 1 year using the app
Rush replied April 11, 2022

Hi Wing Heong BBQ Meat!

Thank you for your kind words! We’re grateful for your feedback. It’s lovely to hear your kind words of appreciation for our hard-working staff!

Should you need any other support, please do not hesitate to contact us on Live Chat!

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Lead!

May 23, 2022

I have been happy with the customer service, provides customers with easy to access information about their shipments.

Scout and Poppy
United States
About 1 year using the app
Rush replied May 23, 2022

Hi Scout and Poppy!

Thank you for your kind words! We’re grateful for your feedback!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed

May 11, 2021

The support team has helped us a great deal to deliver a great UX when it comes to shipping, including figuring out every detail of translation; Cant wait for the upcoming releases from the roadmap!

Primal Harvest
Germany
About 1 year using the app
January 30, 2021

I am amazed by how well this app is performing! It is build to help boost conversions unbelievably. The tracking page is impressive and made my customers super happy with the overall experience. It's super easy to use, and it's making money on the fly by using shipping notifications via email and SMS. I highly recommended it.

BikeDescent
Ireland
About 1 year using the app
February 9, 2023

Å oppgi en estimert leveringsdato på produktsiden setter riktig tidspunkt for kundenes forventninger, øker kundetilfredsheten og fører til slutt til mer salg for oss.

Oslo Mote®
Netherlands
About 1 year using the app
Rush replied February 9, 2023

Hei Oslo Mote®!

Tusen takk for at du vurderer Rush som din forsendelsessporingsapp. Kommentaren din har gitt oss verdifull innsikt i tjenestene vi tilbyr 💚

Hvis du noen gang trenger mer hjelp, ikke nøl med å ta kontakt!

Cherry
Customer Success Lead

October 25, 2022

The customer support team is amazing and they helped me with setting up the app etc. I'd definitely recommend it to anyone that wants to keep their customers hyper informed.

Zayashop
United Kingdom
About 1 year using the app
Rush replied October 26, 2022

Hey Zayashop!

Thank you for your touching note. I'm happy to hear that our team provided you with excellent service 🥳 We can't thank you enough for taking the time to share your feedback and reminding us why we do what we do.

Your words lifted our spirits today! If you ever need any assistance with the parcel tracking app, we're just a message away!

Cherry 💚
Customer Success Lead